White Papers & Case Studies

  1. Why IP? The Benefits Of Deploying An Open Platform IP System
    2/17/2017

    Chris Kossifos, Managing Member of CK Technology Group, took time recently to speak with Business Solutions Magazine about the benefits of deploying an open platform IP system.

  2. Automating Threat Defense: Using Machine Learning To Prevent Modern Cyberattacks
    2/14/2017

    As technology continues to advance, managing and analyzing massive data sets just can’t be accomplished by humans alone. It requires huge amounts of memory and storage, as well as the high-speed processing power of the cloud. Machine learning is a process that applies advanced mathematical algorithms and powerful computing capabilities to quickly and efficiently analyze those data sets and identify patterns.

  3. 2017 Webroot Threat Report
    2/14/2017

    A year ago, we accurately predicted cybersecurity threats that have since been realized, from attacks that targeted the presidential election to the continued onslaught of ransomware. Awareness of cyber threats may be at an all-time high, but attacks are still both prevalent and successful. Nonetheless, for the first time ever, we witnessed a minor year-over-year decrease in the volume of malware. In part, the decline can be attributed to the increased security awareness mentioned, but it also reflects changes in cybercriminal tactics.

  4. Lead Generation Made MSPeasy
    2/7/2017

    Lead generation is a major pain point for managed service providers (MSPs), who often lack the time and resources necessary to dedicate to marketing efforts. In this eBook, we highlight a wide variety of tried-and true-methods for driving solid prospects into your sales pipeline.

  5. IT Staffing Made MSPeasy
    2/7/2017

    Looking to recruit and hire new IT talent for your MSP, but unsure of where to start? We’ve got a guide for this: IT Staffing Made MSPeasy, featuring tips from successful MSPs on growing your technical staff to success.

  6. State Of The Channel Ransomware Report
    2/7/2017

    Datto surveyed over 1,000 managed services providers about ransomware and published the key findings in this report. Download today for the Channel’s perspective on the state of this growing epidemic and what can be done to stop it.

  7. MSP Saves 15 Years Of Client Data Thanks To BDR Solution
    1/30/2017

    Launched in 1999, Computer Troubleshooters has over 400 locations. Every office is dedicated to providing the industry’s best technology solutions and the highest level of customer service. They offer a wide variety of products and services designed specifically for the small business that needs help managing their IT environment so their business can run smoothly. Businesses around the world rely on the technology professionals at Computer Troubleshooters to seamlessly manage their IT environments.

  8. MSP Creates Long-Term, Loyal Relationships With Clients Through Differentiated High-Value Services
    1/30/2017

    For close to two decades, CyberTek has helped businesses reduce downtime, prevent data loss and control technology costs. Their signature service, called R.O.S.I.E (Remote Online Support and Information Exchange), helps their clients increase overall business performance while keeping operational costs low.

  9. Managing Technicians In An MSP Business For Profitability - Part 2
    1/30/2017

    Should You Do Billable Work First? This section is not a “policy” as such, but a discussion of a proposed policy. Every managed service provider (MSP) has three big categories of work that need to be performed: billable work, work covered by managed service agreement (MSA) and internal work.

  10. Managing Technicians In An MSP Business For Profitability - Part 1
    1/30/2017

    One of the most important roles in any service business is the service manager. This is the person who connects your company to your customers. This is the person who keeps your technicians on task, focused on the most important priorities and constantly improving. The service manager is a lot like a conscientious parent who keeps everything going. In this first section we talk about roles and responsibilities. These are based on a managed service business, not a break/fix shop. You can modify these to fit your business model and also ensure they fit comfortably in your own organization.