White Papers & Case Studies

  1. Managing Technicians In An MSP Business For Profitability - Part 1
    1/30/2017

    One of the most important roles in any service business is the service manager. This is the person who connects your company to your customers. This is the person who keeps your technicians on task, focused on the most important priorities and constantly improving. The service manager is a lot like a conscientious parent who keeps everything going. In this first section we talk about roles and responsibilities. These are based on a managed service business, not a break/fix shop. You can modify these to fit your business model and also ensure they fit comfortably in your own organization.

  2. MSP Helion Automotive Technologies Delivers Best-Of-Breed Protection
    1/11/2017

    Founded in 1997 by Erik Nachbahr in his Baltimore basement, Helion Automotive Technologies has quickly grown to be America’s largest outsourced technology provider for auto dealerships. Helion brings considerable brainpower and experience to bear on all things relating to automotive technology. With over 650 dealerships and body shops under management, Helion’s staff is keenly in tune with the unique challenges faced by auto dealers, both technical and operational.

  3. Making The Switch To Webroot: Lighter Weight, Better Protection, Increased Profits
    1/11/2017

    Two years ago, SWAT Systems had had enough of its antivirus software. At the time, the Seattle-based MSP had tried a succession of antivirus products, and not one of them had worked as well as they needed. “The products were not a good fit for us,” recalls David Blake, Chief Technology Officer at SWAT. “Clients’ machines were still getting infected and the products were too resource intensive.”

  4. The Next-Generation Partner For MSPs
    1/11/2017

    When selecting an endpoint security partner to augment your product portfolio, it’s important to choose one who understands unique MSP challenges, addresses key pain points, and provides a quality product that reduces costs. At Webroot, we believe next-generation endpoint protection isn’t just about providing superior security against modern malware.

  5. Webroot Phishing Threat Trends
    1/11/2017

    “Who would ever fall for that?” That’s what many people think when they see a phishing attempt, since less advanced types of phishing often involve laughable requests with terrible grammar and spelling to lure victims. Most of these are sent to a large number of recipients in hopes that a few will respond, as even the smallest margin of return is a success. However, the majority of today’s phishing attacks are becoming increasingly sophisticated, carefully crafted to obtain sensitive information from specific organizations, or even a particular person.

  6. Webroot Quarterly Threat Update
    1/11/2017

    Webroot solutions and services continually correlate intelligence from millions of real-world endpoints and internet sensors to identify key threat topics and trends, but what do the numbers really mean? In this report, we’ll examine trends in malware ranging from 2014 through the first half of 2016, as well as their causes.

  7. Why You Need Web And Endpoint Security To Protect Your Organization
    12/9/2016

    Using the Internet today is the single greatest risk factor to your employees’ devices becoming infected and your network being breached. It’s become especially risky for any organization with a highly mobile workforce, which these days is most of us. Recent research by Forrester 1 showed 60% of employees working from home a few times per month and 38% at least one day or more by week in organizations with over 1,000 employees. The risks from web usage are so high that security and risk professionals deem it critical that a secure web gateway should be an essential first line of defense.

  8. The Definitive Office 365 Sales Guide
    12/7/2016

    What differentiates a good sales person from a bad one is often the ability to ask good questions and really listen to the answers. In fact, almost 50% of your sales effort should be put in understanding the business needs of your potential clients. Once you understand the business reality as well as the processes, problems, challenges, and goals, the sales part is quite easy.

  9. How To Profit From Selling Office 365
    12/7/2016

    The IT landscape has shifted a lot in recent years. No one would argue that Office 365 is one of the hottest products to hit the cloud market in a long time. There is definitely a great opportunity for Managed Service Providers to teach SMBs about the potential of Office 365 and the new benefits it has to offer.

  10. Beyond SaaS: Thinking Of Hardware In A Whole New Way
    11/15/2016

    The explosive growth of software as a service (SaaS) is one of the great stories of the modern world economy, and it has proven the tremendous power of the Internet as a transformative technology. SaaS is continuing to grow at a healthy clip—well into double digits—and conversations with IT buyers representing small to medium-size businesses (SMBs) suggest the future holds more of the same. Sixty-nine percent of survey respondents expect to increase their use of cloud-based technology in the next three years.