Our Best Channel Vendors survey, conducted with statisticians from Penn State, takes a look at the best vendors in Business Continuity/BDR, Data Collection/Mobility, Labeling, ECM Hardware & Software, General Computing, Networking & Security, POS Hardware & Software, Payment Processing, Managed Services, Video Surveillance/Access Control, and VoIP as voted by your peers.
If digital transformation is not on your New Year’s resolution list, it should be. This includes changing operations to take advantage of technologies such as cloud and software as a service (SaaS), as well as ensuring the security of these services. By Martin deMartini, Senior Vice President, Standardization, Y Soft
In the grand scheme of things, document collaboration is a mundane, time-consuming process that normally doesn’t get much attention since executives normally don’t get heavily involved in the process, nor do they understand the magnitude of the impact on their organization. However, taking the approach of ignoring a mundane, time-consuming process could have a big negative impact on your career. By Hans Downer, President & CEO, SavvyDox
Like most women who have been in the channel for many years, Theresa Caragol, Principal at TCC Consulting & AchieveUnite, began her career at the first link of the channel food chain and worked her way up. Her story is a familiar one for numerous women in the channel. This is the second of a four-part series; click here for part one.
Customer onboarding is a crucial first stage in the customer experience. After all, first impressions make lasting impacts. Evidence suggests we form first impressions in about 1/10 of a second and those impressions are pretty hard to shake. Furthermore, research shows 94 percent of customers who have a “low-effort experience” will buy from that same company again. For these reasons, effective and speedy customer onboarding is absolutely critical. It’s an important moment of truth for any organization, and if done poorly, customer onboarding is where the seed of churn is planted.
It seems like everything is being automated nowadays — that’s just where technology is headed. Even so, businesses have a keen eye for any new automated tools that makes their jobs easier. By Rick Delgado, contributing writer
AMSURG has a large presence nationwide. It has more than 250 ASCs in 34 states and provides physician services in 24 states, employing more than 2,800 physicians and other healthcare professionals. This vast network of healthcare facilities and practitioners generates an immense amount of financial documentation, particularly at the end of each month. The methods that the company used in the past for backing up its accounting documents were outdated and inefficient.
eFolder has found that, despite the clear demarcation between the needs of “casual” users and working professionals, especially in security and collaboration, many businesspeople still select consumer-grade file sync services because they don’t understand the key differences between consumer-grade and business-grade file sync solutions.
To remain in business as long as East Texas Copy Systems (ETCS), which was established in 1945, you have to be vigilant of industry trends and embrace change. During the 2008 recession, ETCS unquestionably demonstrated these abilities, first by recognizing that copier, printer and paper usage were on the decline. And, secondly, noting that if it wanted to remain relevant, it needed to become an expert in selling the systems and solutions that were replacing its former office staples.
Enterprise Content Management (ECM) is the way in which companies store and organize their documents and other content. It covers the management of all forms of information within an organization, from paper to electronic documents, email, and more. It encompasses the functions of records management and document management along with document conversion processes. Other aspects of ECM include capture, scanning, digital asset management (DAM), search, web content management, and collaboration.
The purpose of ECM is to manage the full information lifecycle, from creation through archival and disposal. ECM solutions are available on-premise as an application on an organization's network, as a service (software as a service or SaaS) where data is stored in the cloud, or as a combination of the two known as a hybrid solution.
ECM aims to increase organizational efficiency and reduce costs by allowing anyone in the organization to easily manage many documents from any location. ECM can simplify the storage, retention, version control, security, and regulatory requirements and provides superior control when compared to paper records by allowing organizations to set access levels and put viewing and editing restrictions on specific documents. In addition, by digitizing documents organizations reduce the risk of them being lost, stolen, or damaged.
For Business Solutions magazine readers who couldn’t attend Channel Transitions West on April 29, 2014 in Santa Ana, CA, Jake West, who manages Mercury’s business development team, shares in this video what he discussed with conference attendees, including finding recurring revenue streams for your business.
Todd Haugland, lead sales engineer for GFI MAX, discussed tools for managed services providers with conference attendees at Channel Transitions West on April 29, 2014 in Santa Ana, CA.
Michael Wong, systems engineer at F-Secure, summarizes what he discussed with conference attendees at Channel Transitions West on April 29, 2014 in Santa Ana, CA.
For Business Solutions magazine readers who couldn’t attend Channel Transitions West on April 29, 2014 in Santa Ana, CA, Doug Hall, business development director of AIM, the Association for Automatic Identification and Mobility, shares on video what he discussed with attendees at the conference.