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How Large Health Orgs Are Finding Success With Lean IT Shops
How Large Health Orgs Are Finding Success With Lean IT Shops

The Seattle Cancer Care Alliance (SCCA) represents a union of patients and doctors, physicians and researchers, care and cures in the pursuit of better, longer, richer lives for patients.

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MSP-FOCUSED MAGAZINE ARTICLES

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MSP-FOCUSED EXECUTIVE COMMENTARY

  • Riding The On-Premises-as-a-Service Wave
    Riding The On-Premises-as-a-Service Wave

    Six ways service providers can better align their business model with today’s most in-demand data storage option.

  • Security: Why It’s Needed Now More Than Ever
    Security: Why It’s Needed Now More Than Ever

    Security is top of mind of most people in the channel today, driven by a climate of political unrest and constant change in technology, science, and worldwide relations. What constitutes security can vary based on the situation, the individual, or the enterprise, but what is continually relevant is the need to foster a realistic sense of security and a plan of action.

  • 3 Ways Data Improves Customer Satisfaction
    3 Ways Data Improves Customer Satisfaction

    As most MSPs can attest to, building and maintaining a successful business means establishing your expertise and authority as a business partner. Doing that involves constantly showing the customer the value of the services you provide, communicating with them on a regular basis about the health of their IT assets, and not being afraid to have difficult conversations when they are warranted.

  • Cybersecurity And The IoT: From Incident Response To Continuous Response
    Cybersecurity And The IoT: From Incident Response To Continuous Response

    There’s no doubt the Internet of Things (IoT) will eventually take over the digital universe. By 2020, IDC predicts there will be more than 210 billion connected devices available, with at least 30 billion actively communicating online. Sensors are expected to number in the trillions within the decade.

  • How To Sell Managed Services To Small Businesses
    How To Sell Managed Services To Small Businesses

    In today’s market, MSPs have that perfect client in mind when they step out their door to make a sale: one that pays thousands of dollars a month for our services.

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MSP-FOCUSED WHITE PAPERS & CASE STUDIES

  • Automating Threat Defense: Using Machine Learning To Prevent Modern Cyberattacks

    As technology continues to advance, managing and analyzing massive data sets just can’t be accomplished by humans alone. It requires huge amounts of memory and storage, as well as the high-speed processing power of the cloud. Machine learning is a process that applies advanced mathematical algorithms and powerful computing capabilities to quickly and efficiently analyze those data sets and identify patterns.

  • 2017 Webroot Threat Report

    A year ago, we accurately predicted cybersecurity threats that have since been realized, from attacks that targeted the presidential election to the continued onslaught of ransomware. Awareness of cyber threats may be at an all-time high, but attacks are still both prevalent and successful. Nonetheless, for the first time ever, we witnessed a minor year-over-year decrease in the volume of malware. In part, the decline can be attributed to the increased security awareness mentioned, but it also reflects changes in cybercriminal tactics.

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MANAGED SERVICES EVENTS

SYNNEX Spring VARNEX April 10-15 Dallas
Ingram Cloud Summit April 11-13 Phoenix
ASCII Success Summit April 17-18 Milwaukee, WI
SMB TechFest Q2 April 21-22 Anaheim, CA
Q2 HTG Peer Group Meetings – North America May 2-6 Dallas, TX
Q2 HTG Peer Group Meetings – Europe May 16-20 Dublin, Ireland, IE
Q2 HTG Peer Group Meetings – Australia/New Zealand May 23-27 Sydney, NSW, Australia
ASCII Success Summit May 25-26 Linthicum, Maryland
Channel Transitions June 2 Philadelphia
ASCII Success Summit June 22-23 Miami Beach, Florida
SMB TechFest Q3 July 21-22 Anaheim, CA
Q3 HTG Peer Group Meetings – Europe July 25-29 Aberdeen, Scotland, GB
Q3 HTG Peer Group Meetings – North America August 1-5 Denver, CO
ASCII Success Summit August 17-18 East Brunswick, New Jersey
Q3 HTG Peer Group Meetings – Australia/New Zealand August 22-25 Queenstown, New Zealand
Channel Transitions September 14 Boston
ASCII Success Summit September 22 Toronto, ON
ASCII Success Summit September 28-29 Columbus, Ohio
ISV IQ Live! East October 6 Philadelphia
ASCII Success Summit October 13-14 Newport, Rhode Island
ASCII Cup Party October 14 Newport, Rhode Island
SMB Tech Fest Q4 October 20-21 Anaheim, CA
Q4 HTG Peer Group Meetings October 31 - November 5 Championsgate, FL

ABOUT MANAGED SERVICES

Managed services are outsourced services for which the management and responsibilities are handled by a service provider. Some common managed services include professional services automation (PSA), remote monitoring and management, mobile device management, business applications, postage, transportation, database management, information services, communication services, and many more. Nearly any piece of software or business application available today can be offered as software as a service (SaaS).

A managed service provider (MSP) is an individual or organization that handles the management and upkeep of a provided service and is responsible for delivering and maintaining the service. Managed services often operate on a near-fixed or flat monthly payment model, sometimes with an initial up-front cost for setup which creates a consistent revenue stream for managed service providers. MSPs may often use a Vendor Management System (VMS) to provide both parties with detailed analytics and data about the services being provided. In addition to the VMS, the deployment and control of customers' managed services is often done with specialized software known as Remote Monitoring and Management (RMM) software. The MSP business model has become more common due its success and the consistent revenue stream that it provides. Some value-added resellers (VAR) also offer products and services with a similar recurring-payment model.

Many government agencies use managed services and many fortune 500 companies take advantage of them as well. Managed services can replace the traditional off-the-shelf resale method, but switching poses many challenges including a more complex billing process and a new sales process which is more service based.

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