managed services PSA RMM SaaS resource center managed services PSA RMM SaaS resource center

AP Automation: Streamline The Business Process Safely And Securely
AP Automation: Streamline The Business Process Safely And Securely

Automation should support your process and feel like a natural part of the flow of your daily work. In business payments, automation should be intuitive and maintain visibility, traceability, and control across all payment types. Payments are an easy place to start for AP automation. Payment automation can be implemented in 45 to 90 days with minimal IT involvement and no change in internal processes.

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MSP-FOCUSED MAGAZINE ARTICLES

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MSP-FOCUSED EXECUTIVE COMMENTARY

  • Everything As A Service: The New Frontier In ITSM
    Everything As A Service: The New Frontier In ITSM

    Airlines don’t buy engines to fly their planes. They buy engine operating time, in hours, to fly their planes. Oil companies, which need pipelines to transport their oil, don’t buy leak-detection equipment to guard against leaks. They buy the service from a company that specializes in providing that service to oil companies that have pipelines to run.

  • 10 Reasons Why The Managed Services Market Is Flourishing
    10 Reasons Why The Managed Services Market Is Flourishing

    In recent years, the managed services market has exploded to unprecedented proportions. Thanks to a changing security climate and increased focus on convenience and scalability, more people are using managed services today than ever before. Following are the top 10 reasons for this trend.

  • How MSPs Can Overcome Disaster Recovery Planning Objections
    How MSPs Can Overcome Disaster Recovery Planning Objections

    Small and medium-sized businesses (SMBs) are becoming increasingly vulnerable to security risks and data loss resulting from malware attacks, DDoS attacks, server failures, and natural disaster. Here’s why — many believe they are too small to be a target for cybercriminals; and/or will never experience a fire, flood, or other catastrophic incident.

  • 3 Trends Changing How MSPs Work
    3 Trends Changing How MSPs Work

    The managed services market is changing rapidly and, if you are not staying on top of the plethora of new technologies introduced almost daily you’ll find yourself left behind, struggling to stay relevant. By Corey Kirkendoll, President/CEO, 5k Technical Services and ASCII Group Member Since 2016

  • Will You Survive The MSP-Vetting Process?
    Will You Survive The MSP-Vetting Process?

    When it comes to prospecting, both you and your potential client want to make sure the relationship is mutually beneficial. By Mike Bloomfield, president, Tekie Geek and ASCII Group Member since 2016

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MSP-FOCUSED WHITE PAPERS & CASE STUDIES

  • Automating Threat Defense: Using Machine Learning To Prevent Modern Cyberattacks

    As technology continues to advance, managing and analyzing massive data sets just can’t be accomplished by humans alone. It requires huge amounts of memory and storage, as well as the high-speed processing power of the cloud. Machine learning is a process that applies advanced mathematical algorithms and powerful computing capabilities to quickly and efficiently analyze those data sets and identify patterns.

  • 2017 Webroot Threat Report

    A year ago, we accurately predicted cybersecurity threats that have since been realized, from attacks that targeted the presidential election to the continued onslaught of ransomware. Awareness of cyber threats may be at an all-time high, but attacks are still both prevalent and successful. Nonetheless, for the first time ever, we witnessed a minor year-over-year decrease in the volume of malware. In part, the decline can be attributed to the increased security awareness mentioned, but it also reflects changes in cybercriminal tactics.

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MANAGED SERVICES EVENTS

SYNNEX Spring VARNEX April 10-15 Dallas
Ingram Cloud Summit April 11-13 Phoenix
ASCII Success Summit April 17-18 Milwaukee, WI
SMB TechFest Q2 April 21-22 Anaheim, CA
Q2 HTG Peer Group Meetings – North America May 2-6 Dallas, TX
Q2 HTG Peer Group Meetings – Europe May 16-20 Dublin, Ireland, IE
Q2 HTG Peer Group Meetings – Australia/New Zealand May 23-27 Sydney, NSW, Australia
ASCII Success Summit May 25-26 Linthicum, Maryland
Channel Transitions June 2 Philadelphia
ASCII Success Summit June 22-23 Miami Beach, Florida
SMB TechFest Q3 July 21-22 Anaheim, CA
Q3 HTG Peer Group Meetings – Europe July 25-29 Aberdeen, Scotland, GB
Q3 HTG Peer Group Meetings – North America August 1-5 Denver, CO
ASCII Success Summit August 17-18 East Brunswick, New Jersey
Q3 HTG Peer Group Meetings – Australia/New Zealand August 22-25 Queenstown, New Zealand
Channel Transitions September 14 Boston
ASCII Success Summit September 22 Toronto, ON
ASCII Success Summit September 28-29 Columbus, Ohio
ISV IQ Live! East October 6 Philadelphia
ASCII Success Summit October 13-14 Newport, Rhode Island
ASCII Cup Party October 14 Newport, Rhode Island
SMB Tech Fest Q4 October 20-21 Anaheim, CA
Q4 HTG Peer Group Meetings October 31 - November 5 Championsgate, FL

ABOUT MANAGED SERVICES

Managed services are outsourced services for which the management and responsibilities are handled by a service provider. Some common managed services include professional services automation (PSA), remote monitoring and management, mobile device management, business applications, postage, transportation, database management, information services, communication services, and many more. Nearly any piece of software or business application available today can be offered as software as a service (SaaS).

A managed service provider (MSP) is an individual or organization that handles the management and upkeep of a provided service and is responsible for delivering and maintaining the service. Managed services often operate on a near-fixed or flat monthly payment model, sometimes with an initial up-front cost for setup which creates a consistent revenue stream for managed service providers. MSPs may often use a Vendor Management System (VMS) to provide both parties with detailed analytics and data about the services being provided. In addition to the VMS, the deployment and control of customers' managed services is often done with specialized software known as Remote Monitoring and Management (RMM) software. The MSP business model has become more common due its success and the consistent revenue stream that it provides. Some value-added resellers (VAR) also offer products and services with a similar recurring-payment model.

Many government agencies use managed services and many fortune 500 companies take advantage of them as well. Managed services can replace the traditional off-the-shelf resale method, but switching poses many challenges including a more complex billing process and a new sales process which is more service based.

MSP-FOCUSED MULTIMEDIA

  • Best Practices for Compensating Your SaaS Sales Team

    As you plan for growth of your SaaS company in 2017 and beyond, it’s important to consider how to improve your direct and indirect sales channels. Based on industry research within the SaaS sector by Softletter.

  • How Important Is RMM To A Managed Services Provider?
    How Important Is RMM To A Managed Services Provider?

    Managed services provider (MSP) Logic Speak managed 1,250 endpoints — and that number almost doubled after the acquisition of another company. President and CEO Jason Etheridge said his company couldn’t accomplish this without remote monitoring and management (RMM). “It would be impossible to do our jobs efficiently — which is the key to managed services,” he explained.

  • How To Answer Some Common Customer Objections To Managed Services
    How To Answer Some Common Customer Objections To Managed Services

    Karl Palachuk, keynote speaker at Channel Transitions VAR/MSP Executive Conference, powered by Business Solutions on Sept. 24 at the DoubleTree Chicago-Downers Grove, joined the panel discussion at the event and shared advice for overcoming some customer objections to managed services.

  • Where Are Opportunities To Sell Payments Outside Of Retail And Hospitality?
    Where Are Opportunities To Sell Payments Outside Of Retail And Hospitality?

    Chester Ritchie, SVP at Worldpay, and Donte Kim, president of Nodus Technologies, discussed opportunities for managed services providers (MSPs) in payment processing beyond the retail and hospitality verticals. Ritchie and Kim spoke with Business Solutions editor in chief Mike Monocello at Channel Transitions VAR/MSP Executive Conference on Sept. 24 at the DoubleTree Chicago-Downers Grove.

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