ARTICLES BY CHERYL KNIGHT
Top-Paying Certifications In IT
Global Knowledge released a special report, 15 Top-Paying Certifications for 2014. The report reveals the best-paying certifications for the IT field. The report is based on the 2014 IT Skills and Salary Survey conducted by Global Knowledge and Penton.
IT Security Firm Identifies And Removes Malware At UPS Stores
Over the past year, many high-profile security breaches that put retail customer information at risk made national news. According to a July 2014 article published by Forbes, the number of distributed denial of service attacks (DDoS) over 20 Gbps in size doubled compared to this time in 2013. One of the latest company to suffer from an attack on its systems, with the subsequent loss of customer data, was the UPS Store, a subsidiary of the United Parcel Service (UPS).
Field Service IT News For VARs — September 2, 2014
In this week’s news is the outlook on trucking trends and how security plays an important role in field productivity. Also, an article reports taking photos while in the field can build customer trust and loyalty, and article discusses how enhancements to the Android OS will benefit your field service IT clients.
Virtual Assistance Technology Trend Emerges
First there was Siri, now you have Cortana, both at your beck and call and ready to help you set up appointments and look up information online, all through your smartphones. With retailers racing to provide the best customer experience, the next generation of digital assistants has made its debut.
CEA Tells How To “Win At Wireless”
The Consumer Electronics Association (CEA) released a new wireless business training resource in August. Winning at Wireless Retail Guide includes sound wireless retail strategies, tips from the field, true life examples, and best practices.
Field Service IT News For VARs — August 26, 2014
This week’s field service news includes an update on the Monthly Confidence Index for August — released from the Equipment Leasing & Finance Foundation; streaming videos uses for field service; and the influence of the Internet of Things on field work performance.
New Smart Wallet Uses Biometric Voice Security, Encryption
Protecting identity in the digital age grows increasingly more difficult as cyber criminals develop new ways to steal personal information. A new device could provide a solution many individuals and organizations are looking for.
IoT Adoption And Its Impact On Manufacturing
The Internet of Things (IoT) brings into play advanced options between device, system, and service that go beyond mere machine-to-machine (M2M) communications. This connectivity between devices and the Internet is expected to usher in a new age of automation in a wide variety of fields, including manufacturing, in addition to making applications like the Smart Grid possible.
Field Service IT News For VARs — August 19, 2014
The news this week covers Oracle’s purchase of TOA Technologies, Anne Ferro leaving the Federal Motor Carrier Safety Administration, and Nordic releasing a new low-cost RFID tracking system. Other news covers some of the latest uses for GPS technology in our nation’s school systems and the effect of Analytics on field service revenues.
Leveraging Streaming Video In Field Service
Field service professionals can reap the benefits of advances in video communication in tech-to-tech collaborations and in providing assistance for diagnoses.