ARTICLES BY CHERYL KNIGHT
Why To Make Batteries A Managed Asset
Whether mobile devices are used by employees in the field or on premise, keeping the devices working properly represents a big investment for a company.
Benefits Of Cash Management Solutions For VARs
Cash management remains top of mind for retailers, according to the APG Cash Drawer white paper “Cash management Solutions: The Emerging Opportunity For POS Dealers.” Not only do retailers need to prevent lost revenue from employee mistakes and theft, they also have the added worry of miscounting any money they make at the end of the business day.
Field Service IT News For VARs — November 19, 2014
This week’s news includes an article on the cloud’s impact on the growth of field management solutions, the threat of information overload from an increasingly connected fleet, and Apple’s efforts to make inroads into the business IT market.
What You Need To Know About 2G Network Sunsetting
With carriers announcing plans to discontinue 2G service within the next few years, how should you and your customers with M2M (machine-to-machine) systems plan for this now?
Field Service Survey: U.S. Customers Concerned With Having The Right Parts, Canadians, With Communication
Americans and Canadians, while sharing the same continent, hold different opinions on what constitutes good customer service from a field service company. According to a Moneris Solutions Corporation survey, 80 percent of Americans respond they have received outstanding service from SMB field service companies, while 69 percent of Canadians respond the same way.
FMCSA Publishes Notice To Collect Information For Electronic Logging Device Vendor Registration
Although legislation to require electronic logging devices (ELDs) on interstate commercial trucks and buses is not final, the Federal Motor Carrier Safety Administration published a notice in the Federal Register on Oct. 28, 2014, announcing its plan to submit an Information Collection Request (ICR) to the Office of Management and Budget (OMB) for electronic logging device vendor registration.
Field Service IT News For VARs — November 12, 2014
In the news, a biotech company’s field service personnel use iPads to provide real-time information to the company from healthcare facilities. Also, QR codes on vehicles can provide information to first responders, and swipe cards can help keep track of elementary school students on school buses.
Cyberattacks Increase Leading Up To The 2014 Holiday Season
According to an NBC News article, the rate of infection on computers by BackOff malware increased by 57 percent in August and 27 percent in September. These figures originated from a report completed by the security firm Damballa.
Keys To Selling Business Continuity-As-A-Service
According to Datto’s article “5 Simple Steps To Break The Barrier To The Small Business Market,” there are key steps VARs, MSPs, and other IT solutions providers can take to help convince their customers to implement a business continuity (BC) plan. Having a plan in place can ensure that a business can continue with its day-to-day activities in events like power outages, attacks by hackers, or other situations with the potential to lead to data loss.
Field Service IT News For VARs — November 5, 2014
In this week’s news, businesses are using telematics to reduce their carbon footprints and service relationship management solutions to automate. Also, package shipping is expected to increase 8.8 percent this holiday season over last year.