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MSP-FOCUSED MAGAZINE ARTICLES

  • Lessons From The Road
    Lessons From The Road

    As this issue reaches everyone’s mailbox in the first week of December, I’ll be wrapping up my last business trip of the year by attending Ingram Micro’s fall ONE conference in Las Vegas. Including this trip, my fall event calendar was pretty full. Between partner conferences, expos, trade shows, and Business Solutions’ own events, I hit up eight events over the past few months. While each event was different, in looking back through my notebook, I see some repeating trends. Additionally, there are some important comments I haven’t been able to share until now.

  • Predictions: The Biggest Security Threats Of 2017

    Four experts weigh in on the most significant security trends anticipated for next year and share advice on how IT solutions providers can best protect their customers.

  • Troubleshoot Ailing Networks Faster

    An MSP’s ability to quickly and accurately diagnose and resolve a medical device manufacturer’s network problems led to a managed services contract win and a 20 TB backup and disaster recovery (BDR) upsell.

More Articles

MSP-FOCUSED EXECUTIVE COMMENTARY

  • 4 Cloud-Based Services Every MSP Should Offer
    4 Cloud-Based Services Every MSP Should Offer

    It's no secret cloud-based services are in abundance right now. As an MSP, there are certain services that you must have in your arsenal to offer to your clients. By Stanley Louissaint, president, Fluid Designs Inc. and ASCII Group member since 2014

  • What The Customer Wants: Focus On Correct Measurements To Improve Satisfaction
    What The Customer Wants: Focus On Correct Measurements To Improve Satisfaction

    When you want to focus on the customer and improve customer satisfaction, it is important to correctly measure customer satisfaction. This grants insight into the customer’s wishes and points on which you can improve your services. By Nancy Van Elsacker, president, TOPdesk US

  • Clearing The Fog: A Vision Of Security For Hybrid Clouds
    Clearing The Fog: A Vision Of Security For Hybrid Clouds

    How organizations can ensure visibility, protection, and control for critical data and assets across on premise, private, and public cloud environments By Check Point

  • 4 Hacks To Faster Customer Onboarding
    4 Hacks To Faster Customer Onboarding

    Customer onboarding is a crucial first stage in the customer experience. After all, first impressions make lasting impacts. Evidence suggests we form first impressions in about 1/10 of a second and those impressions are pretty hard to shake. Furthermore, research shows 94 percent of customers who have a “low-effort experience” will buy from that same company again. For these reasons, effective and speedy customer onboarding is absolutely critical. It’s an important moment of truth for any organization, and if done poorly, customer onboarding is where the seed of churn is planted.

  • How To Keep Your Customers Protected From Constantly Changing Ransomware
    How To Keep Your Customers Protected From Constantly Changing Ransomware

    If you’re old enough to remember 1989, you might recall two key events: the Berlin Wall came down, and the first ransomware attack appeared on the scene. This was the AIDs Trojan horse, which, upon installation, encrypted users’ files and demanded $189 be sent to a post office box in Panama to “renew the license.”

More MSP-Focused Executive Commentary

MSP-FOCUSED WHITE PAPERS & CASE STUDIES

  • Beyond SaaS: Thinking Of Hardware In A Whole New Way
    Beyond SaaS: Thinking Of Hardware In A Whole New Way

    The explosive growth of software as a service (SaaS) is one of the great stories of the modern world economy, and it has proven the tremendous power of the Internet as a transformative technology. SaaS is continuing to grow at a healthy clip—well into double digits—and conversations with IT buyers representing small to medium-size businesses (SMBs) suggest the future holds more of the same. Sixty-nine percent of survey respondents expect to increase their use of cloud-based technology in the next three years.

  • CompTIA 6th Annual State Of The Channel Report

    CompTIA's 6th Annual State of the Channel provides an overview of the size, shape and growth factors of the information technology (IT) industry's indirect channel.

  • New Opportunities, Shifting Business Models And The Open Platform Community

    The security industry is once again on the edge of significant market shifts. This is a familiar position for an industry that, within just a few decades, already weathered substantial core technology and business moves. The growing-pain-laden steps from analog and closed circuit to digital and network-based technology have moved the industry forward in countless ways. The migration has been remarkable and is continuing to accelerate.

More White Papers & Case Studies

MANAGED SERVICES EVENTS

SYNNEX Spring VARNEX April 10-15 Dallas
Ingram Cloud Summit April 11-13 Phoenix
ASCII Success Summit April 17-18 Milwaukee, WI
SMB TechFest Q2 April 21-22 Anaheim, CA
Q2 HTG Peer Group Meetings – North America May 2-6 Dallas, TX
Q2 HTG Peer Group Meetings – Europe May 16-20 Dublin, Ireland, IE
Q2 HTG Peer Group Meetings – Australia/New Zealand May 23-27 Sydney, NSW, Australia
ASCII Success Summit May 25-26 Linthicum, Maryland
Channel Transitions June 2 Philadelphia
ASCII Success Summit June 22-23 Miami Beach, Florida
SMB TechFest Q3 July 21-22 Anaheim, CA
Q3 HTG Peer Group Meetings – Europe July 25-29 Aberdeen, Scotland, GB
Q3 HTG Peer Group Meetings – North America August 1-5 Denver, CO
ASCII Success Summit August 17-18 East Brunswick, New Jersey
Q3 HTG Peer Group Meetings – Australia/New Zealand August 22-25 Queenstown, New Zealand
Channel Transitions September 14 Boston
ASCII Success Summit September 22 Toronto, ON
ASCII Success Summit September 28-29 Columbus, Ohio
ISV IQ Live! East October 6 Philadelphia
ASCII Success Summit October 13-14 Newport, Rhode Island
ASCII Cup Party October 14 Newport, Rhode Island
SMB Tech Fest Q4 October 20-21 Anaheim, CA
Q4 HTG Peer Group Meetings October 31 - November 5 Championsgate, FL

ABOUT MANAGED SERVICES

Managed services are outsourced services for which the management and responsibilities are handled by a service provider. Some common managed services include professional services automation (PSA), remote monitoring and management, mobile device management, business applications, postage, transportation, database management, information services, communication services, and many more. Nearly any piece of software or business application available today can be offered as software as a service (SaaS).

A managed service provider (MSP) is an individual or organization that handles the management and upkeep of a provided service and is responsible for delivering and maintaining the service. Managed services often operate on a near-fixed or flat monthly payment model, sometimes with an initial up-front cost for setup which creates a consistent revenue stream for managed service providers. MSPs may often use a Vendor Management System (VMS) to provide both parties with detailed analytics and data about the services being provided. In addition to the VMS, the deployment and control of customers' managed services is often done with specialized software known as Remote Monitoring and Management (RMM) software. The MSP business model has become more common due its success and the consistent revenue stream that it provides. Some value-added resellers (VAR) also offer products and services with a similar recurring-payment model.

Many government agencies use managed services and many fortune 500 companies take advantage of them as well. Managed services can replace the traditional off-the-shelf resale method, but switching poses many challenges including a more complex billing process and a new sales process which is more service based.

FEATURED MSP-FOCUSED PRODUCTS

  • Mid-Market Services (MMS)
    Mid-Market Services (MMS)

    MMS services are designed around a larger, more complex IT infrastructure typically used by small and mid-sized businesses with up of up to 250 employees/users and a minimum of four (4) and a maximum of 100 servers or network devices.

  • Managed Services Back Office
    Managed Services Back Office Zenith provides infrastructure components to you, our partner, to allow you to build your managed services in the most cost- effective and efficient manner.
  • On Demand Services
    On Demand Services

    On demand services help our partners take on additional projects or on-demand requests from their customers to troubleshoot and manage databases, applications, servers and other network infrastructure.

  • Virtualization Practice
    Virtualization Practice

    NetEnrich Enterprise services for Virtual Host management delivers 24/7 monitoring, management and administration by experienced, certified administrators. Enterprise Services for Virtual hosts help IT Administrators maintain performance and reliability while adding on-going compliance reporting.

More Featured Products For MSPs

MSP-FOCUSED MULTIMEDIA

  • Best Practices for Compensating Your SaaS Sales Team

    As you plan for growth of your SaaS company in 2017 and beyond, it’s important to consider how to improve your direct and indirect sales channels. Based on industry research within the SaaS sector by Softletter.

  • How Important Is RMM To A Managed Services Provider?
    How Important Is RMM To A Managed Services Provider?

    Managed services provider (MSP) Logic Speak managed 1,250 endpoints — and that number almost doubled after the acquisition of another company. President and CEO Jason Etheridge said his company couldn’t accomplish this without remote monitoring and management (RMM). “It would be impossible to do our jobs efficiently — which is the key to managed services,” he explained.

  • How To Answer Some Common Customer Objections To Managed Services
    How To Answer Some Common Customer Objections To Managed Services

    Karl Palachuk, keynote speaker at Channel Transitions VAR/MSP Executive Conference, powered by Business Solutions on Sept. 24 at the DoubleTree Chicago-Downers Grove, joined the panel discussion at the event and shared advice for overcoming some customer objections to managed services.

  • Where Are Opportunities To Sell Payments Outside Of Retail And Hospitality?
    Where Are Opportunities To Sell Payments Outside Of Retail And Hospitality?

    Chester Ritchie, SVP at Worldpay, and Donte Kim, president of Nodus Technologies, discussed opportunities for managed services providers (MSPs) in payment processing beyond the retail and hospitality verticals. Ritchie and Kim spoke with Business Solutions editor in chief Mike Monocello at Channel Transitions VAR/MSP Executive Conference on Sept. 24 at the DoubleTree Chicago-Downers Grove.

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