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MSP-FOCUSED MAGAZINE ARTICLES

  • Best Channel Vendors 2017

    Our Best Channel Vendors survey, conducted with statisticians from Penn State, takes a look at the best vendors in Business Continuity/BDR, Data Collection/Mobility, Labeling, ECM Hardware & Software, General Computing, Networking & Security, POS Hardware & Software, Payment Processing, Managed Services, Video Surveillance/Access Control, and VoIP as voted by your peers.

  • Create An IT Security Differentiator

    This network security expert earned a multiyear IT consulting project with a medical company by helping the client self-discover its security vulnerabilities.

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MSP-FOCUSED EXECUTIVE COMMENTARY

  • 4 Data Trends That Will Keep BDR Top Of Mind For Customers
    4 Data Trends That Will Keep BDR Top Of Mind For Customers

    Data loss or theft is a fact of life for organizations of all sizes. We’ve come to expect hardware failure or human error and criminals targeting smaller organizations that spend less of IT security and disaster recovery. But recently, foreign hackers and criminals have upped the game, conducting serious cyber-attacks and wreaking havoc on organizations and governments. By Matthew Held, CEO and Co-Founder, Manawa Networks and ASCII Group Member Since 2015

  • The Cloud + Your Clients’ Business: What MSPs Need To Know In 2017
    The Cloud + Your Clients’ Business: What MSPs Need To Know In 2017

    If it feels like everybody is talking about cloud, it’s not your imagination. Cloud is growing at 19.4 percent compound annual growth rate (CAGR) and shows great promise for 2017. With this kind of growth, what changes should MSPs expect to see in their clients’ business use of cloud in 2017? By Kirill Bensonoff, Founder of Unigma

  • Misconceptions About Developing Mobile Applications For Enterprise
    Misconceptions About Developing Mobile Applications For Enterprise

    In part one of this series, I looked at six misconceptions IT managers come across when running enterprise mobility projects. This article focuses on misconceptions about developing mobile applications for Enterprise. Simply because some mobile application development tools leverage skills such as HTML, CSS, and JavaScript doesn’t mean it will be as easy as building a web application. While web developers have had more focus on the mobile experience of their websites, there are additional constraints with mobile application development.

  • Is This The Year You Master Process Management?
    Is This The Year You Master Process Management?

    2016 may best be remembered as a year of unparalleled upheaval. From the Brexit vote and election of Donald Trump to sharp rises (and even sharper falls) in stocks and commodities, volatility ruled the day. By Ivan Seselj, CEO, Promapp Solutions

  • Selecting The Right Security Vendor Partner: 4 Signs You’ve Met Your Match
    Selecting The Right Security Vendor Partner: 4 Signs You’ve Met Your Match

    Channel partnerships, like many relationships, begin with a great deal of enthusiasm. Sometimes it’s a summer fling, other times it leads to long-term commitment, but how do partners know when it’s truly a match made in heaven? As competition in the managed services sector heats up, today’s MSPs know their continued success depends on more than just offering superior services to their clients.

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MSP-FOCUSED WHITE PAPERS & CASE STUDIES

  • MSP Helion Automotive Technologies Delivers Best-Of-Breed Protection
    MSP Helion Automotive Technologies Delivers Best-Of-Breed Protection

    Founded in 1997 by Erik Nachbahr in his Baltimore basement, Helion Automotive Technologies has quickly grown to be America’s largest outsourced technology provider for auto dealerships. Helion brings considerable brainpower and experience to bear on all things relating to automotive technology. With over 650 dealerships and body shops under management, Helion’s staff is keenly in tune with the unique challenges faced by auto dealers, both technical and operational.

  • Making The Switch To Webroot: Lighter Weight, Better Protection, Increased Profits

    Two years ago, SWAT Systems had had enough of its antivirus software. At the time, the Seattle-based MSP had tried a succession of antivirus products, and not one of them had worked as well as they needed. “The products were not a good fit for us,” recalls David Blake, Chief Technology Officer at SWAT. “Clients’ machines were still getting infected and the products were too resource intensive.”

  • The Next-Generation Partner For MSPs

    When selecting an endpoint security partner to augment your product portfolio, it’s important to choose one who understands unique MSP challenges, addresses key pain points, and provides a quality product that reduces costs. At Webroot, we believe next-generation endpoint protection isn’t just about providing superior security against modern malware.

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MANAGED SERVICES EVENTS

SYNNEX Spring VARNEX April 10-15 Dallas
Ingram Cloud Summit April 11-13 Phoenix
ASCII Success Summit April 17-18 Milwaukee, WI
SMB TechFest Q2 April 21-22 Anaheim, CA
Q2 HTG Peer Group Meetings – North America May 2-6 Dallas, TX
Q2 HTG Peer Group Meetings – Europe May 16-20 Dublin, Ireland, IE
Q2 HTG Peer Group Meetings – Australia/New Zealand May 23-27 Sydney, NSW, Australia
ASCII Success Summit May 25-26 Linthicum, Maryland
Channel Transitions June 2 Philadelphia
ASCII Success Summit June 22-23 Miami Beach, Florida
SMB TechFest Q3 July 21-22 Anaheim, CA
Q3 HTG Peer Group Meetings – Europe July 25-29 Aberdeen, Scotland, GB
Q3 HTG Peer Group Meetings – North America August 1-5 Denver, CO
ASCII Success Summit August 17-18 East Brunswick, New Jersey
Q3 HTG Peer Group Meetings – Australia/New Zealand August 22-25 Queenstown, New Zealand
Channel Transitions September 14 Boston
ASCII Success Summit September 22 Toronto, ON
ASCII Success Summit September 28-29 Columbus, Ohio
ISV IQ Live! East October 6 Philadelphia
ASCII Success Summit October 13-14 Newport, Rhode Island
ASCII Cup Party October 14 Newport, Rhode Island
SMB Tech Fest Q4 October 20-21 Anaheim, CA
Q4 HTG Peer Group Meetings October 31 - November 5 Championsgate, FL

ABOUT MANAGED SERVICES

Managed services are outsourced services for which the management and responsibilities are handled by a service provider. Some common managed services include professional services automation (PSA), remote monitoring and management, mobile device management, business applications, postage, transportation, database management, information services, communication services, and many more. Nearly any piece of software or business application available today can be offered as software as a service (SaaS).

A managed service provider (MSP) is an individual or organization that handles the management and upkeep of a provided service and is responsible for delivering and maintaining the service. Managed services often operate on a near-fixed or flat monthly payment model, sometimes with an initial up-front cost for setup which creates a consistent revenue stream for managed service providers. MSPs may often use a Vendor Management System (VMS) to provide both parties with detailed analytics and data about the services being provided. In addition to the VMS, the deployment and control of customers' managed services is often done with specialized software known as Remote Monitoring and Management (RMM) software. The MSP business model has become more common due its success and the consistent revenue stream that it provides. Some value-added resellers (VAR) also offer products and services with a similar recurring-payment model.

Many government agencies use managed services and many fortune 500 companies take advantage of them as well. Managed services can replace the traditional off-the-shelf resale method, but switching poses many challenges including a more complex billing process and a new sales process which is more service based.

MSP-FOCUSED MULTIMEDIA

  • Best Practices for Compensating Your SaaS Sales Team

    As you plan for growth of your SaaS company in 2017 and beyond, it’s important to consider how to improve your direct and indirect sales channels. Based on industry research within the SaaS sector by Softletter.

  • How Important Is RMM To A Managed Services Provider?
    How Important Is RMM To A Managed Services Provider?

    Managed services provider (MSP) Logic Speak managed 1,250 endpoints — and that number almost doubled after the acquisition of another company. President and CEO Jason Etheridge said his company couldn’t accomplish this without remote monitoring and management (RMM). “It would be impossible to do our jobs efficiently — which is the key to managed services,” he explained.

  • How To Answer Some Common Customer Objections To Managed Services
    How To Answer Some Common Customer Objections To Managed Services

    Karl Palachuk, keynote speaker at Channel Transitions VAR/MSP Executive Conference, powered by Business Solutions on Sept. 24 at the DoubleTree Chicago-Downers Grove, joined the panel discussion at the event and shared advice for overcoming some customer objections to managed services.

  • Where Are Opportunities To Sell Payments Outside Of Retail And Hospitality?
    Where Are Opportunities To Sell Payments Outside Of Retail And Hospitality?

    Chester Ritchie, SVP at Worldpay, and Donte Kim, president of Nodus Technologies, discussed opportunities for managed services providers (MSPs) in payment processing beyond the retail and hospitality verticals. Ritchie and Kim spoke with Business Solutions editor in chief Mike Monocello at Channel Transitions VAR/MSP Executive Conference on Sept. 24 at the DoubleTree Chicago-Downers Grove.

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