One of the biggest recurring themes at this year’s DattoCon event was ransomware, the insidious malware that encrypts your customers’ files and asks them to pay hefty fees – to cybercriminals – to get their data back! George Anderson, product marketing director at Webroot shared some sobering stats and insights on the negative impacts of ransomware.
After joining a peer group and ramping up its marketing, this MSP gained clarity into the best new growth opportunities.
Not only is selling managed print services (MPS) a good way to earn incremental recurring revenue, it’s one of the best ways to keep competitors away from your customers.
This MSP migrated a nonprofit customer to a new encryption solution for its mobile devices.
Recently, I wrote about the continuing threat Windows users face. Despite the major advances Microsoft has made in terms of increased security safeguards available in the latest release, Windows 10, there are millions of PCs still running older versions of the popular operating system which are highly vulnerable and susceptible to external threats. Of the many flavors of Windows still widely used, Windows 7 remains the most popular version of the operating system and where cyber criminals continue to focus much of their efforts.
Dear? Is that a deer? Legacy Planning – Preparing for the Unexpected. What to do now?
Big Data. It’s among the most pressing challenges — and opportunities — for today’s solution providers. Enterprise data, be it structured in databases and enterprise applications or unstructured textual data from documents (including contracts, letters, emails, newsfeeds, websites, and more) or videos and images, contains a wealth of content that, if searched and analyzed with cognitive intelligence, can deliver valuable insights for the customers you serve.
In the April HTGWAY, I talked about two legacies that we’ll leave as business owners – a personal legacy and a business legacy. Both are critical and obviously related. But let’s focus on the reality of how most of us view our business in regard to provide a legacy – it is a major (if not the major) source of funding four our retirement and future. It’s that simple for most, if we miss in creating enough value in our company we will fall short in having enough dollars to fund our lifestyle in retirement the way we wish it to be.
Cryptographic keys truly could be called the keys to an organization’s digital kingdom and that’s why they must be protected, both at rest and in use. Hardware security modules (HSMs) were created to do just that. HSMs act as both a locked box and a secure management platform for cryptographic keys — because the fact is, however powerful and flexible a crypto system may be a breach of cryptographic keys destroys its integrity. Consequently, HSMs have become the default foundation of security for any modern crypto system.
The managed services model brings solution providers recurring revenue, deeper client engagement, and greater business stability. But the transition requires careful planning and execution to avoid pitfalls such as underpricing services, picking the wrong technology, or failing to properly communicate the change to customers. In this roadmap, we outline 10 best practices for resellers to follow when transitioning to managed services—while keeping data protected throughout the process.
Recently, the Lloyd Group was looking to move its services to the cloud. The MSP was evaluating various cloud-based tools and learned about cybersecurity provider Webroot, recalls Bill Goldin, director of technology at the New York metropolitan-area company. What initially attracted Lloyd to Webroot was the lightweight nature of the vendor’s antimalware solution.
IT solutions providers interested in adopting managed services should not fall prey to common myths about the transition.
|SYNNEX Spring VARNEX||April 10-15||Dallas|
|Ingram Cloud Summit||April 11-13||Phoenix|
|ASCII Success Summit||April 17-18||Milwaukee, WI|
|SMB TechFest Q2||April 21-22||Anaheim, CA|
|Q2 HTG Peer Group Meetings – North America||May 2-6||Dallas, TX|
|Q2 HTG Peer Group Meetings – Europe||May 16-20||Dublin, Ireland, IE|
|Q2 HTG Peer Group Meetings – Australia/New Zealand||May 23-27||Sydney, NSW, Australia|
|ASCII Success Summit||May 25-26||Linthicum, Maryland|
|Channel Transitions||June 2||Philadelphia|
|ASCII Success Summit||June 22-23||Miami Beach, Florida|
|SMB TechFest Q3||July 21-22||Anaheim, CA|
|Q3 HTG Peer Group Meetings – Europe||July 25-29||Aberdeen, Scotland, GB|
|Q3 HTG Peer Group Meetings – North America||August 1-5||Denver, CO|
|ASCII Success Summit||August 17-18||East Brunswick, New Jersey|
|Q3 HTG Peer Group Meetings – Australia/New Zealand||August 22-25||Queenstown, New Zealand|
|Channel Transitions||September 14||Boston|
|ASCII Success Summit||September 22||Toronto, ON|
|ASCII Success Summit||September 28-29||Columbus, Ohio|
|ISV IQ Live! East||October 6||Philadelphia|
|ASCII Success Summit||October 13-14||Newport, Rhode Island|
|ASCII Cup Party||October 14||Newport, Rhode Island|
|SMB Tech Fest Q4||October 20-21||Anaheim, CA|
|Q4 HTG Peer Group Meetings||October 31 - November 5||Championsgate, FL|
Managed services are outsourced services for which the management and responsibilities are handled by a service provider. Some common managed services include professional services automation (PSA), remote monitoring and management, mobile device management, business applications, postage, transportation, database management, information services, communication services, and many more. Nearly any piece of software or business application available today can be offered as software as a service (SaaS).
A managed service provider (MSP) is an individual or organization that handles the management and upkeep of a provided service and is responsible for delivering and maintaining the service. Managed services often operate on a near-fixed or flat monthly payment model, sometimes with an initial up-front cost for setup which creates a consistent revenue stream for managed service providers. MSPs may often use a Vendor Management System (VMS) to provide both parties with detailed analytics and data about the services being provided. In addition to the VMS, the deployment and control of customers' managed services is often done with specialized software known as Remote Monitoring and Management (RMM) software. The MSP business model has become more common due its success and the consistent revenue stream that it provides. Some value-added resellers (VAR) also offer products and services with a similar recurring-payment model.
Many government agencies use managed services and many fortune 500 companies take advantage of them as well. Managed services can replace the traditional off-the-shelf resale method, but switching poses many challenges including a more complex billing process and a new sales process which is more service based.
One of the biggest challenges managed service providers face is how to maximize business continuity and avoid business disruption for their customers following a system failure.
Managed services provider (MSP) Logic Speak managed 1,250 endpoints — and that number almost doubled after the acquisition of another company. President and CEO Jason Etheridge said his company couldn’t accomplish this without remote monitoring and management (RMM). “It would be impossible to do our jobs efficiently — which is the key to managed services,” he explained.
Karl Palachuk, keynote speaker at Channel Transitions VAR/MSP Executive Conference, powered by Business Solutions on Sept. 24 at the DoubleTree Chicago-Downers Grove, joined the panel discussion at the event and shared advice for overcoming some customer objections to managed services.
Chester Ritchie, SVP at Worldpay, and Donte Kim, president of Nodus Technologies, discussed opportunities for managed services providers (MSPs) in payment processing beyond the retail and hospitality verticals. Ritchie and Kim spoke with Business Solutions editor in chief Mike Monocello at Channel Transitions VAR/MSP Executive Conference on Sept. 24 at the DoubleTree Chicago-Downers Grove.
Business Solutions president Jim Roddy interviewed Health IT Outcomes chief editor Ken Congdon at the Smart VAR Healthcare Summit on Aug. 11, 2015, at the Renaissance Dallas Richardson Hotel.