Virtual Assistance Technology Trend Emerges

First there was Siri, now you have Cortana, both at your beck and call and ready to help you set up appointments and look up information online, all through your smartphones. With retailers racing to provide the best customer experience, the next generation of digital assistants has made its debut. 

  • Healthcare IT News For VARs — August 29, 2014
    Healthcare IT News For VARs — August 29, 2014

    In the news this week, data breaches originating in foreign countries threaten health data. In other news, KLAS predicts a 25 percent increase in replacement of EHR systems among ambulatory practices, and 3M releases a new coding system.

  • Retail, Grocery, And Hospitality IT News For VARs — August 29, 2014
    Retail, Grocery, And Hospitality IT News For VARs — August 29, 2014

    In the news, there are rumors of a payment platform in the next iPhone. In addition, The United States Computer Emergency Readiness Team (US-CERT) has updated its warning to retailers advising them on “Backoff” point of sale (POS) malware. In other news, Dairy Queen could be the latest victim of “Backoff,” just at the beginning of an investigation. And a study shows digital coupons use is on the rise and in-store service is the key to a successful digital coupon program.

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CURRENT ISSUE

  • Break Out Of Paltry POS Sales
    Break Out Of Paltry POS Sales

    Selling complementary IT solutions and professional services contracts are driving this retail VAR’s projected 150 percent revenue growth.

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PREMIUM CONTENT

Posiflex Terminal Survives Restaurant Fire

A New Jersey fine dining restaurant, was engulfed in a blazing inferno taking 150 emergency responders to contain. In the rubble, they found a Posiflex terminal wet, filthy and melted. After replacing the heat-damaged power cord, the reseller plugged the terminal in, and the familiar glow of the Posiflex logo appeared. The terminal was 100% working. Posiflex, a fire survivor.

Partying Is A Shore Thing — Surviving Hurricane Sandy

Superstorm Sandy in 2012 ripped through the eastern seaboard with winds up to 115 mph, causing untold misery and $75 billion in damage. La Costa Lounge, a popular party destination on the New Jersey shore, was hit hard by the storm, but their POS terminals --including the ones that were left outside on the patio, facing the brunt of the storm and covered with sand and water -- booted up immediately.

Tacky Jacks Reduces Downtime And Maintenance With POS Solution

The Tacky Jacks seafood restaurant franchise, located on the Gulf Coast of Alabama, has spectacular views of the ocean and the surrounding seaside coast. The only problem is, they are continually exposed to the salty air, causing major issues to their outdoor POS equipment. Their previous POS hardware terminals continued to fail due to the corrosion from the salty air. By switching to Posiflex touch screen terminals, it allowed them to keep their equipment outside for over five years -- trouble-free!

What Keeps CIOs/CSOs Awake At Night?

In today’s business climate, the only thing faster than the rapid pace of business might be the even faster pace of technology. As a trusted solutions provider the more you can talk technology and business with a CIO, the more success you’re going to have. With that in mind, here’s a look at four technologies that keep CIOs awake at night, and how you can help them rest easy.

Will Open Source Hadoop Last?

When it comes to Big Data implementation, there’s no bigger name around than Hadoop, to the point that many people think that Hadoop is Big Data. For a variety of reasons the Hadoop framework has become the go to system for numerous Big Data options.

10 Quick Things The IT Channel Should Know About Image-Based Backup

Ask any expert about backup and disaster recovery (BDR) and you’ll quickly learn it is no longer what it used to be. There are more options out there than ever, and figuring out what will work best for your small to midsize business (SMBs) customers up front — before they make the investment — is essential. Image-based backup, also known as sector-based backup, is emerging as a top choice for channel partners and their SMB clients today, and that’s because it makes up for the limitations of competing alternatives in a number of ways.

The Cloud Is For Everyone, But Not For Everything

As a business consultant to manage services providers (MSPs), I often help my clients build a cloud offering to sell to their customers. The first thing I tell them is, “The cloud is for everyone, but not for everything.” Sometimes when I say this I get that “deer in the headlights” look from them.  I then explain my thoughts to them and in this post I will explain them to you as well.

Leading Your Service Team Through A Merger Or Acquisition

I can remember the day I had to go into my team’s normal meeting room and deliver the news that we had been acquired.  I had a prepared statement that we division leaders had prepared with the acquiring company which made the first seven minutes easy to get through.

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SPECIAL REPORTS

Partner Program
Insider

POS & Payment Processing Guide

Best Channel
Vendors 2014

Partner Program Insider 2014 BSM Annual POS Guide 2014 Best Channel Vendor 2014 Home
Vendors share how their partner
programs can help VARs, MSPs,
and ISVs grow their businesses.
What you’ll find in this guide is an assortment of advice from leaders in the industry to help motivate you and, hopefully, stimulate action. Thousands of VARs, MSPs, and ISVs rate their vendor partners on 7 key criteria. Which vendors rated the best?
 

A VAR & MSP's Guide To Health IT Trends

A VAR & ISV's Guide To EMV

Business Solutions Executive Insight 2013

A VAR & MSP's Guide To Health IT Trends EMV for VARs Channel Executive Insights
See how you can expand your business by taking advantage of the rapidly changing healthcare IT industry. If you feel like EMV is currently a point of frustration with the distant hope of turning into something lucrative, you’re not alone. Channel leaders discuss trends you can take advantage of to help grow your business.

FEATURED SUPPLIERS

  • Harbortouch
    Harbortouch

    Harbortouch is a leading national provider of touch-screen point of sale (POS) systems and payment processing services. As pioneers of the “as a service” model, Harbortouch offers an unprecedented “free” POS program that allows the company’s sales partners to offer a full-featured POS system with no up-front costs.

  • RSPA
    RSPA
    RSPA stands for Retail Solutions Providers Association. We are the only association dedicated to the retail technology industry.  

     

  • Mercury Payment Systems
    Mercury Payment Systems

    Mercury® provides integrated payment processing solutions that help businesses prosper. Known for secure and reliable processing, Mercury’s solutions are built into the POS, helping merchants reduce errors in data entry, manage cash flow, and minimize risk.

  • Datto Inc.
    Datto Inc.

    Datto Inc. is an award-winning vendor of backup, disaster recovery (BDR) and intelligent business continuity solutions, providing best-in-class technology and support to its 5,000+ channel Partners throughout North America and Europe.  Datto is the only hybrid-cloud BDR vendor that provides instant on- and off-site virtualization of servers and workstations, achieved through its Inverse Chain Technology.

  • CharTec
    CharTec

    CharTec is the SMB channel's leading provider of recurring revenue based training for sales, operations, leadership, and marketing. Its 20,000 square foot MSP and IT training facility is the largest in North America and is integrated into a thriving multi-million dollar MSP.

  • Dell Software Inc.
    Dell Software Inc.

    Dell provides end-to-end solutions leveraging our combined breadth and depth of software and system competencies. We enable partners to differentiate their offerings and drive recurring revenue generating IT as a Service (ITaaS). These offerings will accelerate customer onboarding, ensure cost-effective scalability and heterogeneous manageability across a broad range of ITaaS workloads for Enterprise and SMB customers.

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FEATURED PRODUCTS

  • Value Line CP-2140Z
    Value Line CP-2140Z

    The CP-2140Z 4” thermal transfer printer is ideal for customers who print a lot of labels but don’t have the space or budget for an industrial printer. The CP-2140Z can print up to 4 ips, and the ability to use 300M ribbons means fewer roll changes.

  • Zebra Mobile QLn Series Label Printer
    Zebra Mobile QLn Series Label Printer

    Zebra’s popular QL™ family of direct thermal mobile label printers has built a highly satisfied following based upon its proven dropresistant durability; user-friendly, productivity-boosting features; and easy integration.

  • HP ElitePad 1000 G2
    HP ElitePad 1000 G2

    More than a tablet—a total business solution. The elegant and sleek HP ElitePad 1000 G2 has the performance and flexibility to transform the way you work.

  • Accelerated Funding
    Accelerated Funding

    Mercury’s Accelerated Funding solution provides a faster way for you to get your money from payment processing transactions.

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ABOUT BUSINESS SOLUTIONS

Welcome to BSMinfo, the online presence of Business Solutions magazine. If you are a value-added reseller (VAR), systems integrator, managed services provider (MSP), or independent software vendor (ISV), this is the site for you! Whether here online or in each month's issue of the magazine, we strive to deliver actionable information you can use to add complementary technologies to your portfolio and penetrate thriving vertical markets.

Technologies and topics typically covered include data collection/supply chain, point of sale (POS), payment processing, video surveillance and access control, voice over IP (VoIP), networking, storage, managed services, network security, the cloud, mobile computing, and enterprise content management (ECM). From a market perspective, our articles focus on government, retail, hospitality, healthcare, manufacturing, transportation and logistics, education, legal, banking, and anywhere else solutions providers can find new revenue streams.

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