Session On Crystal Clear Communication Closes INSPIRE 2016
Session On Crystal Clear Communication Closes INSPIRE 2016

“The greatest power you have is to talk with your people during times of change and uncertainty.” That’s how Dr. Robert Bies, the keynote speaker for RSPA INSPIRE 2016 in San Diego, began today, the final day of the conference for leaders in the retail IT channel.

  • What Solutions Providers Can Learn From The Potential Wendy’s Data Breach
    What Solutions Providers Can Learn From The Potential Wendy’s Data Breach

    While the possible Wendy’s data breach is still under investigation, it’s at the very least a security reminder to your IT clients that are business owners and their customers that both sides have to be even more vigilant in how they protect themselves from falling victims to such attacks.

  • Building Your MSP To Be A Heavyweight Company
    Building Your MSP To Be A Heavyweight Company

    Shane Swanson, ARRC Technology COO and CharTec operations trainer, answered Business Solutions’ questions about what steps are necessary for MSPs (managed services providers) to expand their businesses by maximizing solutions, automation, and processes.

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CURRENT ISSUE

  • Sell Business Continuity — Not Backup
    Sell Business Continuity — Not Backup

    An MSP sees a huge uptick in monthly billable hours with a large mortgage company after replacing the client’s image backup software with a business continuity solution.

  • IoT Needs More Integration Specialists

    Just prior to 2016 I spoke with a bunch of experts in the field of data collection and learned that many felt the Internet of Things (IoT) was the most over-hyped trend of last year. Understand, this is coming mostly from vendors who always have high hopes that a trend is going to take off and become a boon for business.

  • Take A “Show Me” Approach To Managed Security Services

    This MSP doesn’t just tell prospects that they need new IT solutions and managed services — it proves it.

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PREMIUM CONTENT

3 Questions VMs Should Ask Their Vendors About The Last Inch Of Deliverability

One of the biggest challenges vendor managers (VMs) face today is dealing with growth and change. The reality for many is that vendor relationships often take years to build and nurture. These relationships are established on a foundation of signed agreements, established SLAs, and trust. This collaboration is beneficial until you get to the point where your growth trajectory accelerates and you find yourself needing to scale operations at a rapid pace, thus placing the vendor in a position of being unable to meet your needs or perform at the required level.

IT Solutions Providers: Forget Your ABCs (Always Be Closing)

The title of this article refers to a cliché from the old school of selling. “Always Be Closing” was actually made famous in the movie Glengarry Glen Ross (1992). As a sales strategy, it worked very well at one point in time. But, those times have come and gone.

Want To Find The Right Vendor Partner? Ask The Right Questions.

Companies need to be very strategic about how they want to add new technology partners to their portfolios. Despite the give and take required to enter into the right partnerships, there are a few terms on which you must insist.

The Top 7 Benefits Of Building Situational Awareness In Safe Cities

Safe city initiatives help cities achieve true situational awareness — both in routine times and during emergency situations — by aggregating a large amount of data and turning it into actionable intelligence.

Enhancing The Customer Experience Through The Channel Ecosystem

For small to midsize businesses (SMBs), which represent more than 90 percent of companies in most countries, delivering a superior experience to customers around the world may seem like an impossible task. Fortunately, channel partners are there to help fill that void.

Why Adopt The Hybrid (Break-Fix And Recurring Revenue) Business Model

A solutions provider could certainly believe that in order to be successful at managed services, you must abandon break-fix entirely in order to enter the promised land of recurring revenue. This is not true.

The Connected Home — Opportunities And Disruption

The home has many large industries serving individual aspects of the entire journey, thus there are many opportunities for ISVs and VARs to engage on either the business or consumers side of the rapidly evolving connected home in the years to come.

Best Practices For Hiring Technical Talent

Advancing technologies, increasing service requirements, and a high demand for engineering talent are making it harder for managed services providers (MSPs) and IT solutions providers to fill open positions within their organizations. Regardless of how you go about hiring and attracting the right talent, MSPs and IT solutions providers should put a formal vetting process in place and ensure you are among the “best places” to work.

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SPECIAL REPORTS

Partner Program
Insider

POS & Payment Processing Guide

Best Channel
Vendors 2016

Partner Program Insider 2014 BSM Annual POS Guide 2015 Best Channel Vendors 2016
Vendors share how their partner
programs can help VARs, MSPs,
and ISVs grow their businesses.
What you’ll find in this guide is an assortment of advice from leaders in the industry to help motivate you and, hopefully, stimulate action. Thousands of VARs, MSPs, and ISVs rate their vendor partners on 7 key criteria. Which vendors rated the best?
 

A VAR & MSP's Guide To Health IT Trends

A VAR & ISV's Guide To EMV + Payment Security

Business Solutions Executive Insight 2015

Business Solutions' Guide To Health IT Trends For VARs & MSPs EMV for VARs Channel Executive Insights
See how you can expand your business by taking advantage of the rapidly changing healthcare IT industry. Advice concerning EMV and its upcoming liability shift, but also a broader perspective on retail security. Channel leaders discuss trends you can take advantage of to help grow your business.

FEATURED SUPPLIERS

  • SATO America
    SATO America

    Today, SATO continues its tradition of designing and manufacturing high-quality industrial printers that deliver reliable performance with each print job.

  • Moneris Solutions
    Moneris Solutions

    We’ve spent more than 40 years helping lead the electronic payment revolution, and we remain at the industry’s forefront. Providing merchants and partners with seamless, secure solutions and the latest industry intelligence, Moneris helps the businesses we serve unlock new possibilities and take advantage of new avenues for growth.

  • Harbortouch
    Harbortouch

    Harbortouch is a leading national provider of touch-screen point of sale (POS) systems and payment processing services. As pioneers of the “as a service” model, Harbortouch offers an unprecedented “free” POS program that allows the company’s sales partners to offer a full-featured POS system with no up-front costs.

  • RSPA
    RSPA
    RSPA stands for Retail Solutions Providers Association. We are the only association dedicated to the retail technology industry.  

     

  • Mercury Payment Systems
    Mercury Payment Systems

    Mercury® provides integrated payment processing solutions that help businesses prosper. Known for secure and reliable processing, Mercury’s solutions are built into the POS, helping merchants reduce errors in data entry, manage cash flow, and minimize risk.

  • MAXfocus
    MAXfocus

    At MAXfocus we provide over 12,000 MSPs and IT support companies globally with the integrated Remote Monitoring, Mail Security, Backup and ServiceDesk capability you need to make your clients’ lives easier. We also provide free training, sales and marketing materials to help build your business.

WHY WE DO WHAT WE DO

The Business Solutions team considers the channel more than just “a market” or “an industry.” It’s our community, and we want everyone in our community to thrive with greater profits, predictable revenue, and a sustainable business model.

BSM Why We Do What We Do

Click Here to see why we do what we
do at Business Solutions.

FEATURED PRODUCTS

  • CD330/CD330S Cash Drawer
    CD330/CD330S Cash Drawer

    Bematech cash drawers offer unparalleled reliability and value, with failure rates one-fifth that of other leading cash drawer vendors according to industry sources. Best of all, these high quality cash drawers are available at prices that drive superior value.

  • SATO S84/86-ex Series High Performance Print Engines
    SATO S84/86-ex Series High Performance Print Engines

    Maximize productivity for 24/7 mission critical applications. SATO's flagship print engines are used by the world's best print and apply systems.

  • S500U 1D Barcode Scanner
    S500U 1D Barcode Scanner

    Fast reading capacity of 500 scans per second. The Aquila S-500 reads the most available 1D barcodes. High performance and efficiency in the same compact, fast and robust scanner. Also its rugged trigger is designed for an intensive use. The light indicators and buzzer available are totally configurable according to the user’s preferences.

  • Link Gateway
    Link Gateway

    Your World-Class Connection to Payment Processing.

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ABOUT BUSINESS SOLUTIONS

Welcome to BSMinfo, the online presence of Business Solutions magazine. If you are a value-added reseller (VAR), systems integrator, managed services provider (MSP), or independent software vendor (ISV), this is the site for you! Whether here online or in each month's issue of the magazine, we strive to deliver actionable information you can use to add complementary technologies to your portfolio and penetrate thriving vertical markets.

Technologies and topics typically covered include data collection/supply chain, point of sale (POS), payment processing, video surveillance and access control, voice over IP (VoIP), networking, storage, managed services, network security, the cloud, mobile computing, and enterprise content management (ECM). From a market perspective, our articles focus on government, retail, hospitality, healthcare, manufacturing, transportation and logistics, education, legal, banking, and anywhere else solutions providers can find new revenue streams.

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BSM is the recipient of the RSPA 2014 Gold Medallion Award.

BSM Wins RSPA Gold Medallion