Field Service IT News – April 15, 2014

In the news, Zebra Technologies will acquire Motorola Solutions' Enterprise business. Also, articles share insights into benefits of cloud solutions, BYOD security, overlooked benefits of management tracking solutions, and how work-order systems not only improve response times, but also provide data about costs and equipment use. 

  • Point Of Sale And Payment Processing News From March 2014
    Point Of Sale And Payment Processing News From March 2014

    Each month, Business Solutions reports news on business in the channel. This month in Point of Sale and Payment Processing news, RSPA appoints a new CEO and president, pcAmerica acquires MobiMagic, Shift4 certifies with Moneris, Lavu releases apps for niche markets, MMF POS partners with Star Micronics, Datacap Systems will offer Phoenix Managed Networks PhoeniXSentry, and Harbortouch offers a new sales center app and web-based demo.

  • Managed Services, Backup And Recovery, And Networking News From March 2014
    Managed Services, Backup And Recovery, And Networking News From March 2014

    Each month, Business Solutions reports news on business in the channel. This month in Managed Services, Backup and Recovery, and Networking news, Channel Transitions VAR/MSP Conferences will feature Gary Pica, Axcient teams with Ingram Micro, GFI MAX announces App Control, Autotask IT Business Mangement now integrates with StorageCraft Recover-Ability, StorServer launches a backup appliance and a small expansion system, N-able introduces Help Desk Manger and N-central 9.4,  HP develops bundled solutions, snom phones are capable of Lync Device Management, Xerox offers new business tools for partners, and D&H is carrying Sophos’ UTM.

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CURRENT ISSUE

  • Security From The Cloud
    Security From The Cloud

    This security integrator reaps recurring revenue and lower overhead via its cloud-based access control systems.

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PREMIUM CONTENT

Numa Networks' Pure-Play MSP Strategy Pays Off With N-Able By SolarWinds

When Numa Networks launched in 2009 as a pure-play MSP, they moved from a traditional break-fix IT services model to a proactive approach that addresses on-going customer needs to build their business. Key to their success has been the integration of N-able’s remote monitoring and management (RMM) technology.

The Secret To Channel Success: Quit Using Spreadsheets

We all know it’s true: A lot of channel programs are still being managed with Microsoft Excel spreadsheets. It’s far more common than you’d expect, even in some of the larger companies. And, honestly, there’s nothing wrong with using spreadsheets if you want to manage a very small program, incentive, or campaign — or even analyze a set of data. But ask for anything complex, and your spreadsheet is probably creating more work than it’s doing. Here are five signs you need an incentive platform, not a spreadsheet.

AVG Managed Workplace (Level Platforms): RMM Product Review - 2014 Update

Lots of changes with the Level Platforms product in 2014. The biggest is probably that the product was rebranded AVG Managed Workplace® following acquisition of the business  of Level Platforms by AVG in June 2013. In Q4 2013, AVG updated RMM pricing to a straight forward ‘per device’ & ‘per server model’.  That is to say the MSP only pays for the number of servers and devices they manage regardless of their locations and customer spread. This is intended to simplify billing and provide clarity for the MSP both in terms of expenditure & revenues.

LabTech: RMM Product Review - 2014 Update

Since our original review, LabTech has added features and functionality such as next generation integrations with ConnectWise and Autotask PSAs. a LabTech Ignite Plugin (pre-configured out-of-box experience that saves MSPs countless hours of configuration), fully integrated and supported industry-leading TeamViewer integration, and script engine enhancements.

N-able: RMM Product Review - 2014 Update

Since January 2013, N-able announced the general availability of N-central 9.1, 9.2 and 9.3 to provide significant new business and technical capabilities to its managed service provider partners (MSPs).  The award-winning N-central managed IT services platform easily scales and now supports hybrid IT environments and mobile devices (Apple and Android), as well as Windows 8 & 8.1 and Windows Server 2012.  

GFI: RMM Product Review - 2014 Update

Since 2013, GFI MAX has seen some significant changes such as remote background management (Real-time connectivity to end-client devices for management and remediation), mobile device management of Android- & iOS-based devices (Windows Phone already under development), and a new help desk and customer service solution with integrated ticket-creation in RemoteManagement.

Continuum: RMM Product Review - 2014 Update

Continuum has implemented many significant changes and enhancements throughout 2013 to ensure that our partners are more productive, efficient and responsive in meeting the IT needs of their SMB clients. For example, updates include mobile device management powered by MaaS360, VMware host monitoring, Linux server monitoring, redesigned setup UI, enhanced patching support and redesigned UI, new client-facing report templates, ticketing enhancements, including more auto-completion and addition of event codes.

3 Tips For Selling Printing Solutions To Healthcare

The healthcare business is becoming increasingly complex. Providers are being asked to deliver quality care, ensure patient safety, and improve operations in an environment where costs are soaring and reimbursements are dwindling. On top of all of those demands, healthcare organizations are undergoing a major reform resulting in more intricate processes throughout their institution. 

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SPECIAL REPORTS

Partner Program
Insider

POS & Payment Processing Guide

Best Channel
Vendors 2014

Partner Program Insider 2014 BSM Annual POS Guide 2013 Best Channel Vendor 2014 Home
Vendors share how their partner
programs can help VARs, MSPs,
and ISVs grow their businesses.
Past events, actions, and inactions have led retail VARs to a key turning point. Whether the story ends in ruin or prosperity is for each VAR to decide. Thousands of VARs, MSPs, and ISVs rate their vendor partners on 7 key criteria. Which vendors rated the best?

FEATURED SUPPLIERS

  • APG Cash Drawer, LLC
    APG Cash Drawer, LLC

    For more than 30 years, APG Cash Drawer has been designing and delivering cash drawers with a variety of size, color, interface, and integration options. An APG cash drawer will provide years of smooth, trouble free service with virtually no downtime, no service required, and no headaches. Our cash drawers are so well constructed and so reliable that our customers install them and forget them - even in the most demanding environments.

  • Axis Communications
    Axis Communications

    Axis is an IT company offering network video solutions for professional installations. The company is the global market leader in network video, driving the ongoing shift from analog to digital video surveillance. Axis products and solutions focus on security surveillance and remote monitoring, and are based on innovative, open technology platforms.

  • Honeywell
    Honeywell

    Established in 1972, Honeywell Scanning and Mobility is a leading manufacturer of data collection and communication products designed specifically for mobile, on-site, and transaction processing applications.

  • Datto Inc.
    Datto Inc.

    Datto Inc. is an award-winning vendor of backup, disaster recovery (BDR) and intelligent business continuity solutions, providing best-in-class technology and support to its 5,000+ channel Partners throughout North America and Europe.  Datto is the only hybrid-cloud BDR vendor that provides instant on- and off-site virtualization of servers and workstations, achieved through its Inverse Chain Technology.

  • CharTec
    CharTec

    CharTec is the SMB channel's leading provider of recurring revenue based training for sales, operations, leadership, and marketing. Its 20,000 square foot MSP and IT training facility is the largest in North America and is integrated into a thriving multi-million dollar MSP.

  • Mercury Payment Systems
    Mercury Payment Systems

    Mercury® provides integrated payment processing solutions that help businesses prosper. Known for secure and reliable processing, Mercury’s solutions are built into the POS, helping merchants reduce errors in data entry, manage cash flow, and minimize risk.

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FEATURED PRODUCTS

  • Honeywell Hyperion 1300g Linear-Imaging Scanner
    Honeywell Hyperion 1300g Linear-Imaging Scanner Featuring an ideal balance of performance, durability and ergonomics, the Hyperion 1300g provides years of hassle-free scanning, especially in scan-intensive or light industrial applications.
  • Honeywell Marathon Field Computer
    Honeywell Marathon Field Computer

    The Honeywell Marathon is a field computer designed to assist mobile workers in the successful execution of every critical step of their day. It packs all the mission-critical features and connectivity demanded by mobile workers into an IP65-rated fully-rugged design.

  • Voyager 1202g Wireless Single-Line Laser Scanner
    Voyager 1202g Wireless Single-Line Laser Scanner

    Honeywell’s Voyager™ 1202g single-line laser scanner incorporates the freedom of Bluetooth® wireless technology and offers a field-replaceable battery that can be quickly and easily exchanged. The new 1202g delivers the aggressive linear bar code scanning that users have come to expect from the world-renowned Voyager family of scanners.

  • AXIS M50 Network Camera Series
    AXIS M50 Network Camera Series AXIS M50 PTZ Dome Network Camera Series are affordably priced palm-sized pan/tilt/zoom cameras. They are perfect for remote and discreet monitoring of indoor areas such as stores, banks, hotels, office lobbies, restaurants and warehouses.
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ABOUT BUSINESS SOLUTIONS

Welcome to BSMinfo, the online presence of Business Solutions magazine. If you are a value-added reseller (VAR), systems integrator, managed services provider (MSP), or independent software vendor (ISV), this is the site for you! Whether here online or in each month's issue of the magazine, we strive to deliver actionable information you can use to add complementary technologies to your portfolio and penetrate thriving vertical markets.

Technologies and topics typically covered include data collection/supply chain, point of sale (POS), payment processing, video surveillance and access control, voice over IP (VoIP), networking, storage, managed services, network security, the cloud, mobile computing, and enterprise content management (ECM). From a market perspective, our articles focus on government, retail, hospitality, healthcare, manufacturing, transportation and logistics, education, legal, banking, and anywhere else solutions providers can find new revenue streams.

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