Government IT News for VARs -- July 23, 2014

This week in the news, there are reports that a government-grade malware has fallen into hacker hands, while an international collaboration was created to target the Shylock Trojan.  An interview with Mike McConnell reveals his fears of a new major cyber-attack, while Edward Snowden touts SpiderOak over DropBox to protect data from government snooping.  And a recent blog post muses about the future of the NIST-NSA relationship.

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CURRENT ISSUE

  • Jump-Start Your As-a-Service Transition

    As you might know, we’ve dedicated many pages to educating readers on the value of a managed services model. While the benefits can be great, there also can be some significant hurdles to clear before you sail off into the sunset. Many established MSPs have stories about adopting certain aspects of the model, while ignoring other aspects. This can delay or stifle your success on this model and potentially poison people into thinking that the model isn’t all it’s cracked up to be.

  • From Flat To Flourishing: The Smart Way To Grow POS Revenue

    This retail VAR discovered innovative ways to bundle customers’ legacy POS equipment with professional and payment processing services, which is leading to $500,000 in projected revenue growth this year.

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PREMIUM CONTENT

Vendor’s Tech Training Delivers Competitive Edge To VARs

Even in an age where oceans of information are available online, well-designed, comprehensive technology training is still a valuable commodity. In fact, for many VARs, using what they learn from a technology vendor can create a significant competitive advantage.

Training Moves VARs To The Head Of The Class

How much value can a VAR add by taking advantage of a vendor’s technology training program? One point of sale vendor believes the benefits of education are well worth the investment.

Mastering Service Delivery Through Ticketing

Efficiency through automation is essential to growth, but it’s customer satisfaction with service delivery that’s critical to long-term profitability. It’s not only the technology in place, but how it’s used—and incorporated into a relationship with clients—that shapes success.

Channel Transitions East: Why You Have To Grow To Survive In The Channel

At Channel Transitions East powered by Business Solutions magazine, keynote speaker Larry Walsh of channel strategy firm The 2112 Group said average revenue growth in the IT channel last year was 11 to 15 percent, but "5 percent of your peers are growing 100 percent per year."  He told the VARs, managed services providers (MSPs), and other solutions providers at the event on July 22 at the Hilton Boston Logan Airport that growth is necessary for survival -- and exceeding market expectations is possible -- but it requires a plan.

PSA Solution Helps Axcell Technologies Grow 50% In One Year

Axcell Technologies is a respected provider of outsourced IT services in the Chicago area. Axcell serves a variety of industries including manufacturing, real estate, healthcare, transportation, and finance. As the company grew, President Rick Vines began looking for an integrated Professional Services Automation (PSA) solution to help better manage the dispatch and scheduling aspects of the service ticket process. During the evaluation process, Vines was impressed with the functionality that ConnectWise had to offer and how it tied in to all areas of the business. “ConnectWise is at the center of what we do. We use it for just about everything on the operations side.” said Vines.

5 Keys To Increasing MSP Sales Part 4: Have A Sales Focus

I speak in front of IT providers at many live events each year. During these events I poll the audience to see how many people have a goal of increasing their managed services revenue and normally over 95 percent of the hands in the audience go up. Then I ask how many people have a dedicated resource focused only on adding new managed services agreements. Very few hands are raised.

The Ultimate EMV Cheat Sheet: Everything ISVs, Integrators And VARs Need to Know About EMV Migration

Around the globe, countries have adopted EMV technology to combat against fraud. A report from Europol says 80 percent of fraud outside the European Union, using EU payment cards, occurs in the U.S.

The Pitfalls Of Automated Social Media Tools

Like almost any marketing tool, social media can be a two-edged sword. If handled with care, a tweet can be engaging and appealing, generating brand awareness and positive consumer responses; if they are thoughtless or insensitive, they can severely damage your brand.

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ABOUT BUSINESS SOLUTIONS

Welcome to BSMinfo, the online presence of Business Solutions magazine. If you are a value-added reseller (VAR), systems integrator, managed services provider (MSP), or independent software vendor (ISV), this is the site for you! Whether here online or in each month's issue of the magazine, we strive to deliver actionable information you can use to add complementary technologies to your portfolio and penetrate thriving vertical markets.

Technologies and topics typically covered include data collection/supply chain, point of sale (POS), payment processing, video surveillance and access control, voice over IP (VoIP), networking, storage, managed services, network security, the cloud, mobile computing, and enterprise content management (ECM). From a market perspective, our articles focus on government, retail, hospitality, healthcare, manufacturing, transportation and logistics, education, legal, banking, and anywhere else solutions providers can find new revenue streams.

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