ARTICLES BY KELLY O’BRAY

• Change Doesn’t Mean Doom For The IT Channel — But Scaring Businesses Off With The Idea Could

  3/18/2015

  The channel is constantly in a state of change, and with change comes uncertainty. Uncertainty drives fear and so with each change people are quick to identify threats to the existing model and ultimately the demise of the channel. 

• You’re Ready To Transition To Managed Services — Are Your Clients?

  2/19/2015

  Making a successful transition from a break-fix to a managed services business model requires more than just internal changes. Of course you will need to change processes and technologies around managing your client’s environment and educate your technicians, sales, and finance staff. However, that on its own is not enough to make your transition successful.