Mike Monocello

About Mike Monocello

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Mike Monocello is the editor-in-chief of Business Solutions magazine, a monthly publication dedicated to helping IT solutions providers grow their businesses by selling complementary technologies and moving into thriving markets.

ARTICLES BY MIKE MONOCELLO

IT Nation 2014: Bellini & Team Outline New & Upcoming ConnectWise Features

IT Nation 2014: Bellini & Team Outline New & Upcoming ConnectWise Features

IT Nation attendees last week were treated to a sneak peek of new and upcoming features and enhancements to the ConnectWise platform. The company’s CEO, Arnie Bellini, and his team spent time walking the 2,400 attendees through the most significant enhancements of version 2015.1. Here’s my quick overview of the highlights...  Continue Reading...
Invest In Your Company By Planning For 2015

Invest In Your Company By Planning For 2015

December has always been one of my favorite times of the year. I’ve found it to be a very hectic month in some ways and a quiet one in others.  Continue Reading...
Are You The Retail IT VAR Of The Future?

Are You The Retail IT VAR Of The Future?

In 2014, we dedicated a lot of editorial to the changing landscape of retail IT and how solutions providers in this market are well-positioned to grow if they are willing to make some adjustments.  Continue Reading...
You Have Questions? CompTIA Probably Has The Answers.

You Have Questions? CompTIA Probably Has The Answers.

When asked to give advice about how solutions providers can improve their businesses, I’m always sure to include joining industry organizations.  Continue Reading...
7 Steps To EMV Compliance

7 Steps To EMV Compliance

While at the Fall ONE Ingram Micro conference in Las Vegas Jeff Yelton, executive director and GM DC/POS for the distributor, gave a presentation on electronic payments and EMV. I wrote a little about it in last Thursday’s blog. One thing I didn’t detail was Yelton’s seven steps to EMV compliance. Without further ado, here they are, short, concise, and to the point…  Continue Reading...
If You're Still Dragging Your Feet Concerning EMV, Read This

If You're Still Dragging Your Feet Concerning EMV, Read This

A lot had been written about EMV. Indeed, earlier this year, Business Solutions published an entire guide on the topic. Still, there’s a lot to learn and consider if you’re a solutions provider.  During a session on the topic at the Fall ONE Ingram Micro conference in Las Vegas Jeff Yelton, executive director and GM DC/POS, spoke to a packed room about the trends leading up to EMV and the importance of compliance...  Continue Reading...
Talk To Your Customers About Their Business Challenges, Or Else

Talk To Your Customers About Their Business Challenges, Or Else

Yesterday kicked off the Fall ONE Ingram Micro conference in Las Vegas. Upon arrival, I had the opportunity to catch up with Ingram’s new DC/POS leader, Jeff Yelton. You might recall a recent interview I had with Yelton where he highlighted a handful of technology areas he thought solutions providers should focus to have success. During this conversation, we didn’t talk technology as we did business acumen.  Continue Reading...
Why Agility Equates To Longevity In Managed Services

Why Agility Equates To Longevity In Managed Services

Earlier this month I attended the GFI MAX Customer Conference in Orlando. I continue to be amazed at the great nonpromotional educational content that’s shared at MSP events in general. This event was no exception. Indeed, during the keynote on day one, Dave Sobel, director of partner community for GFI, took the stage to talk about the value of MSPs and how they can be successful long term through stability and agility.  Continue Reading...
What MSPs Can Learn From Chick-fil-A

What MSPs Can Learn From Chick-fil-A

I love coming across quick, easy-to-follow advice for solutions providers. During a short presentation at the recently-held GFI MAX Customer Conference in Orlando, Tony Hayden, president of Sabre Networks, shared his thoughts on why an MSP should adopt many of the practices of restaurant chain Chick-fil-A. He believes the result would be a highly successful business. Here's what the restaurant does that can be applied to your business.  Continue Reading...
Supercharge Your Business With Standard Operating Procedures

Supercharge Your Business With Standard Operating Procedures

The managed services model is all about efficiency. If you’re currently on a break-fix model or not yet fully embracing services, an important step is going to be getting your business in order. At the recently-held GFI MAX Customer Conference in Orlando, Karl Palachuk, MSP and author, Small Biz Thoughts, talked about how standard operating procedures can help MSPs get organized, save time, and make more money.   Continue Reading...