Mike Monocello

About Mike Monocello

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Mike Monocello is the editor-in-chief of Business Solutions magazine, a monthly publication dedicated to helping IT solutions providers grow their businesses by selling complementary technologies and moving into thriving markets.

ARTICLES BY MIKE MONOCELLO

CompTIA ChannelCon: MSP Thought Leadership

CompTIA ChannelCon: MSP Thought Leadership

This week I’ve been at CompTIA’s ChannelCon conference in Chicago. Talking with attendees and listening to speakers, I discovered a theme I’d like to share. At ChannelCon, the organization’s president and CEO Todd Thibodeaux took to the stage Tuesday morning to deliver his state of the industry keynote. During his presentation he shared some keys to success in managed services and one of them was to get your customers on...  Continue Reading...
A Must-Have Tool For Every Retail & Restaurant IT VAR

A Must-Have Tool For Every Retail & Restaurant IT VAR

We’ve done plenty of surveys, formal and informal, to know that VARs don’t historically put much emphasis on PCI with customers. It seems like many choose to take the path of “the software I sell is PCI compliant — I think — so me and my customers are good.” That might be true for some, but it’s not true for all. While I can’t stress to you the importance of PCI compliance, I also can’t seem...  Continue Reading...
Addressing Headcount In Managed Services

Addressing Headcount In Managed Services

VARs looking to make the transition to managed services need to overcome some hurdles. We’ve been writing about them for a while now. Cash flow, training, a different sales methodology, selecting the right automation tools, etc. Another hurdle is running an efficient business. With that in mind, here’s a tough pill for many to swallow: Many VARs who have historically been project-/break-fix-based probably have a headcount issue. ...  Continue Reading...
Product Comparison: Backup & Recovery (BDR) Software

Product Comparison: Backup & Recovery (BDR) Software

We compare eleven business continuity/BDR solutions. Which is right for you and your customers?  Continue Reading...
How VARs Can Win Big In Healthcare IT

How VARs Can Win Big In Healthcare IT

Experts share their advice on how VARs can best win business in the healthcare vertical.  Continue Reading...
Big Payouts Available For Integrators In The Gaming Vertical

Big Payouts Available For Integrators In The Gaming Vertical

An integrator combined video surveillance, access control, and building automation for a high-end casino.  Continue Reading...
VAR Lands 8-Terminal Coffee Shop Install

VAR Lands 8-Terminal Coffee Shop Install

No tablet POS here. This VAR installed eight all-in-one POS terminals for a coffee shop/restaurant located inside a hospital.  Continue Reading...
3 Lessons I Learned From A Harbortouch VAR

3 Lessons I Learned From A Harbortouch VAR

I recently had a conversation with a retail and restaurant IT reseller. This VAR used to be a salesperson for one of the largest VARs in the United States. He would often have million dollar years as far as sales were concerned. His pay was good, but he wanted more. He left to start his own business.  Continue Reading...
End Users Are Interested In Managed Services Too

End Users Are Interested In Managed Services Too

We’ve written a lot about managed services in recent years and have strongly urged readers to adopt the model to build a healthy recurring revenue stream.  Continue Reading...
Point Of Sale, Payment Processing And Data Collection News From June 2015

Point Of Sale, Payment Processing And Data Collection News From June 2015

Each month, Business Solutions reports news on business in the channel. This month in point of sale, payment processing and data collection news, TSYS and PAX Technology launch a semi-integrated solution, NCC offers an EMV-enabled interface with Reflection POS, Zebra introduces a managed services platform and new support services, and ScanSource collaborates with Star Micronics. In other news, Pivotal Payments launches a point-to-point...  Continue Reading...