Petra Beck

Kodak Alaris offers the KODAK Info Insight Platform, an artificial intelligence-powered solution that understands and processes high volumes of unstructured communications from multiple sources including email, text, chat, and social media. To see an overview video of the Info Insight Platform, visit https://www.youtube.com/watch?v=ZKCpIOxRnAw. For more information about intelligent solutions for contact centers, visit http://www.kodakalaris.com/go/contactcenternews

  • 5 Ways To Create Amazing Customer Experiences
    3/23/2015

    We live in an “always on” world, where information is constantly at our fingertips and the expectation for immediate responses is the norm. When customers contact a business, they don’t want to wait on “hold” while an agent searches for answers. If customers don’t get the service they expect, they hang up or click over to the competition. According to Forrester, 90 percent of customer service decision makers believe that delivering good service is critical to their company’s success. That’s why customer experience management, now more than ever, is a top strategic priority.

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