A Blog From The Editors Of Business Solutions Magazine A Blog From The Editors Of Business Solutions Magazine

Be Picky About Your Customers

Be Picky About Your Customers

As break-fix solutions providers transition to managed services, something they need to come to grips with is the concept that not every customers is worth having as a customer. Business Solutions’ March issue included a feature story on Acumen IT titled “The 4 "Nos" That Lead To More Profitable Managed Services ‘Yeses’.” David Helm, Acumen’s CEO, said his #1 piece of advice was “Say No to ...  Continue Reading...
RSPA RetailNOW 2015 Preview: Best Quotes From Gerber’s “E-Myth”

RSPA RetailNOW 2015 Preview: Best Quotes From Gerber’s “E-Myth”

The RSPA (Retail Solutions Providers Association) has long been known as the leading association in the retail IT channel, and this year they’re gaining a reputation as the place to meet America’s top business authors.  Continue Reading...
What’s Your Plan For Sustained Growth?

What’s Your Plan For Sustained Growth?

Well, it’s May (or soon to be depending on when you’re reading this), and the year is nearly half over. Late last year, I challenged readers to get out of their comfort zones by making some changes in 2015. How’s that going?  Continue Reading...
Skype For Business, The Exploding UC Market, And You

Skype For Business, The Exploding UC Market, And You

A lot of MSPs I talk to prefer to steer clear from selling VoIP — either because they tried it in the past and couldn’t make any margins or because they know somebody who did. Keep in mind that this industry has evolved significantly over the past four years and there are a few compelling reasons you should take a second look.  Continue Reading...
The Unknown Future Of The Retail Reseller Channel

The Unknown Future Of The Retail Reseller Channel

Yesterday I participated in a couple hours of planning for our upcoming (May 12-13) Retail IT VAR of the Future event in Las Vegas. Even though the event is just two days away from the office in an easy-to-reach city and economically priced, we recognized early on that we’d have to offer something special to get people to take time away from their businesses and attend. Therefore, when we set out to create this event, we weren’t...  Continue Reading...
Target Breach Leads To Lawsuit, Compelling Pitch For VARs

Target Breach Leads To Lawsuit, Compelling Pitch For VARs

On Thursday, Target announced that it has agreed to pay $10 million dollars in settlement of a class-action lawsuit that came about after its 2013 breach. Individual victims could get up to $10,000 each. I’m not sure what this will do to Target’s bottom line, but I do know that most small retailers couldn't afford such a blow.  Continue Reading...
How Unsafe Is Android?

How Unsafe Is Android?

Webroot classified 51 percent of Android apps as either suspicious or downright malicious.  Continue Reading...
VARs, ISVs Heading For Collision With EMV Deadline. But Will There Be Any Damage?

VARs, ISVs Heading For Collision With EMV Deadline. But Will There Be Any Damage?

In my time with Business Solutions, I don’t think I've come across such an interesting topic as EMV. The card brands and vendors in the payments world will tell you how important EMV is, while VARs and ISVs scratch their heads over the lack of direction or clarity around the initiative. Many vendors claim to have easy and affordable solutions to become EMV certified, while a large number of VARs and ISVs still claim to be in the...  Continue Reading...
Use EMV As A Springboard For Other Sales

Use EMV As A Springboard For Other Sales

Today we held a preview Webinar for our upcoming Retail IT VAR of the Future event (May 12-13 in Las Vegas). During the presentation, we outlined the education that was planned for the two-day event. In addition, we had one of our conference speakers, Randy Roe, founder and president of Retail Technology Services, on the Webinar to share some specifics about his company’s success selling customer experience solutions to retailers.  Continue Reading...
Cloud is the New IT Infrastructure for SMBs, Survey Finds

Cloud is the New IT Infrastructure for SMBs, Survey Finds

According to the latest research from SMB Group, as SMB requirements for fast, easy access to new social and mobile analytics solutions, more compute power and storage, and other services have increased, cloud adoption has boomed. The firm reported that 92 percent of SMBs are now using at least one cloud business solution and 87% are using at least one cloud infrastructure solution.  Continue Reading...

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