Zeacom To Showcase Multi-channel Contact Center Solutions At Enterprise Connect In Orlando

Industry Leader Broadens Offerings Through Integration with Expansive Enghouse Interactive Products

Orlando - BOOTH #624 -- Today from Enterprise Connect®, Zeacom showcased its award-winning suite of multi-channel contact center and business process automation solutions.  

Following its acquisition in 2012 by Enghouse Systems, the company reports that it has broadened the range of offerings it now provides to enterprises worldwide from its integration into the broader Enghouse Interactive portfolio.  Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction, and develops the world's most comprehensive portfolio of interaction management solutions, spanning unified communications, contact center and self-service.  

Zeacom Director of Product Marketing and Management, John Cray, noted that, “Our focus over the past year has been to both measure and enrich the quality of essential contact center communications through advancements such as enhanced graphical analytics that deliver highly visual views of key metrics.  As part of the Enghouse Interactive team, we are now able to deliver significant benefits to users that impact their ability to provide an exceptional customer experience.”

Key improvements of note include:

• Offering of a combined solution, including Zeacom and the Enghouse Interactive Quality Management Suite, formerly CallRex, to provide advanced call recording and computer recording based on Zeacom’s agents and queues. This includes the capability to evaluate and coach agents to improve overall customer communications.
• New charts and graphs in Zeacom’s suite of analytics products, including flexible charting for real-time analytics (Snapshot) and a number of new reports to measure customer satisfaction (Post-Call Survey).
• New options and enhancements for operator console products on Microsoft Lync, Cisco, and Avaya, enabling streamlined auto-attendant and operator attendant services for those platforms and communication environments.

For additional information, visit Zeacom at Enterprise Connect 2013 booth #624.

About Enterprise Connect®

Enterprise Connect® (formerly VoiceCon) is the leading conference and exhibition in North America for enterprise communications and collaboration systems, software and services. Enterprise Connect® brings corporate IT decision makers together with the industry's suppliers, analysts and consultants to focus on the issues central to enterprise communications and collaboration networks. Enterprise Connect® owns and produces No Jitter, (http://www.nojitter.com/), providing daily blogging and analysis of enterprise communications, and it also serves the community with a weekly email newsletter, a Webinar Series and Virtual Events. For more information, visit http://enterpriseconnect.com/.

ABOUT ZEACOM

Zeacom, an Enghouse Systems company, is a leader in communications solutions delivering Multi-Channel Contact Center, Business Process Automation and Unified Communications functionality that brings customers closer. Established in 1994, every day more than 4,000 sites rely on our enterprise-quality solutions to improve the customer experience, increase productivity and understand their communications workflows.

Zeacom is a member of the Microsoft Partner Network with Gold competencies in Application Development, Application Integration and Communications. With offices in North America, Northern Europe and Asia Pacific, Zeacom has partnered with NEC for 18 years, is a Cisco Premier Partner and a registered member of the Avaya DevConnect program. For more information go to www.zeacom.com.

About Enghouse Systems Limited

Enghouse Systems Limited is a leading global provider of enterprise software solutions serving a variety of vertical markets. Its strategy is to build a large diverse enterprise software company through strategic acquisitions and managed growth. Enghouse shares are listed on the Toronto Stock Exchange (TSX: ESL). Further information about Enghouse may be obtained from its web site at www.enghouse.com.