After a year of diligently reviewing and testing 15 different remote monitoring and management (RMM) platforms, Paul Kamberis, owner of Paul On Call Computer Service LLC (POCCS), found exactly what he was looking for.
POCCS is a nine-year old, six-person Fairfax, VA-based company that offers what Kamberis calls "full service, outsourced IT help desk services" to small and midsize businesses (SMB) that do not have the need, or budget, to hire a full-time, in-house computer technician. In adding to transitioning away from a core break/fix business, Kamberis and his engineering team became dissatisfied with their initial choice of RMM supplier, and one year ago began to search for another.
"This time around, we went all out and really did our homework," says Kamberis. "In a lab environment, we reviewed nearly every single RMM program out there, and N-central® by N-able Technologies® was the best by far," he says.