Case Study | July 11, 2012

A New RMM Is Key To This MSP's 24/7 Support

Source: Continuum Managed Services, LLC

New Continuum Partnership Proves to Be Upgrade for DWP Information Architects

As far as Denis Wilson is concerned, the strength of a business relationship is defined by the level of communication between the involved parties. That’s how the president of DWP Information Architects judges his company’s standing with his customers, and it’s also why he has a strong positive assessment of a new partnership with Continuum.

Professional services, mostly healthcare and accounting, make up the bulk of DWP’s client base. These types of businesses are under heavy pressure to comply with rules and regulations governing storage and dissemination of customer data. They rely on managed services providers (MSPs) like DWP to keep their IT systems secure and fully operational. Critical in DWP’s ability to perform this service, is the Network Operations Center (NOC). This is one area in particular that Denis has seen marked improvement from the “old” to the “new.”

“The NOC is key to our business plan,” Denis explains, “and I have been impressed by the responsiveness and service quality of the NOC since Continuum took over last fall."

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