Case Study | July 11, 2012

An MSP Cuts Tech Staffing 25% With RMM

Source: Continuum Managed Services, LLC

Generate revenue. Grow new business. Improve productivity. As far as business owners are concerned, such outcomes comprise a golden trifecta. And according to Bruce Nelson, president of Vertical Solutions, Continuum helps produce these outcomes as his company's IT managed services partner.

Bruce explains that business continuity services provided by Continuum’s Vault and the Network Operation Center (NOC) are essential to Vertical Solutions’ business model — directly generating approximately six percent of revenue. Likely more important to Bruce’s Pennsylvania-based company, however, is the additional business generated from customers who are first attracted to Continuum’s managed services offerings.

Bruce estimates that the allure of the NOC’s remote management and monitoring (RMM) service, or the appeal of virtualization capabilities in Vault backup and disaster recovery (BDR) solution, lead to 30 - 35 percent of Vertical Solutions total revenue.

As an integrated solution, Continuum's Vault and NOC support bring tremendous value — enabling Vertical Solutions to broaden skillsets as well as improve customer satisfaction. “Continuum’s solutions and NOC services create a total package for us, and that makes a big difference,” Bruce comments.

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