From The Editor | September 3, 2013

Are Your Managed Services Customers Pining For The Break-Fix Days?

To access this content, please Register or Sign In.
Sarah's BSM Team Headshots

By Jay McCall

BSM-Chasing Money

Originally seen on Ingram CloudTalk

One of the recurring themes I hear from MSPs is that it’s possible to do such a good job fixing a customer’s network and other IT issues that things just don’t break like they used to. So, where’s the problem, you ask? The problem is that customers don’t like to pay a monthly fee for something that isn’t broken — and unlikely to break in the near future. I recently spoke with Sean Vojtasko, executive VP of BlueWave Computing, about this business challenge and was impressed with this MSP’s solution: “Ditch your 3-year managed services contract,” advises Vojtasko.

Please log in or register below to read the full article.

Newsletter Signup
Newsletter Signup
Get the latest channel trends, news, and insights
By clicking Sign Me Up, you agree to our Terms and that you have read our Privacy Policy.