From The Editor | September 3, 2013

Are Your Managed Services Customers Pining For The Break-Fix Days?

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By Jay McCall

BSM-Chasing Money

Originally seen on Ingram CloudTalk

One of the recurring themes I hear from MSPs is that it’s possible to do such a good job fixing a customer’s network and other IT issues that things just don’t break like they used to. So, where’s the problem, you ask? The problem is that customers don’t like to pay a monthly fee for something that isn’t broken — and unlikely to break in the near future. I recently spoke with Sean Vojtasko, executive VP of BlueWave Computing, about this business challenge and was impressed with this MSP’s solution: “Ditch your 3-year managed services contract,” advises Vojtasko.

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