News | March 7, 2013

Axcient And Level Platforms Integrate Data Protection And Remote Monitoring

New Axcient Service Module allows MSPs to monitor and manage Axcient's data backup, disaster recovery, and business continuity solution from within the Managed Workplace dashboard

Ottawa, ON, Canada - Level Platforms today announced that Axcient, a leading cloud platform for eliminating business downtime and data loss, is the latest vendor to complete a deep product integration with its Managed Workplace remote monitoring and management (RMM) platform. Through its Vendor Alliance and Technology Integration Program (TIP) initiatives, Level Platforms is establishing Managed Workplace as the single platform for MSPs to manage the full range of vendor technologies impacting their end-customer's IT experience.

The Axcient Service Module installs with a few clicks and immediately provides a two-way integration between Managed Workplace and Axcient's hybrid cloud-based data backup, disaster recovery, and business continuity solution. The new Service Module allows MSPs to monitor the overall health and status of an end-client's backup and data protection system. This includes the ability to instantly identify protected, potentially unprotected and at-risk sites – as well as the success and failure of backup and recovery jobs - through Level Platforms' Managed Workplace dashboard.

"Businesses are increasingly turning to managed service providers for solutions to eliminate data loss, avoid IT downtime and keep applications up and running at all times," said Justin Moore, CEO of Axcient. "Our deeper integration with Level Platforms combines the leading RMM platform and the best data protection solution within a single interface. This ensures our joint partners can help their customers avoid losing revenue, reputation and data by getting them immediately back up and running after a system failure or disaster."

Service Modules provide MSPs with a complete, detailed view of the status of the participating vendor's products or services across all of their end-customers' network through the Level Platforms Managed Workplace dashboard. In combination with Auto-Monitoring and Persistent State Management features in Managed Workplace, MSPs can quickly and easily standardize, streamline and automate operations, isolate unique monitoring for specific devices, and utilize other advanced automation features to improve service delivery and lower operating costs. The Axcient Service Module is the most recently announced integration with Managed Workplace, with numerous hardware, software and cloud services vendors now enrolled in the TIP program.

"Working with leading vendors we're continuing to broaden the functionality of Managed Workplace to provide MSPs with a complete, detailed and deeper view of the entire IT ecosystem for their end-customers," said Gordon Rielly, CTO of Level Platforms. "The Axcient Service Module makes it easy for our Partners to fully monitor and manage the protection of their managed sites from within their regular workflow in Managed Workplace." The Level Platforms Vendor Alliance program provides vendors the opportunity to create improved channel loyalty, a superior end-customer experience and expanded sales opportunities through a variety of product integration and joint marketing programs. To learn more about the Level Platforms Vendor Alliance program, including TIP, visit http://www.levelplatforms.com/alliances/.

About Axcient

The Axcient cloud platform goes beyond backup to ensure businesses are always on, always protected and always up and earning. Axcient-built technology makes it easy for businesses to store, protect and access all their information and systems anytime, anywhere, so they never have to suffer the loss of productivity and revenue experienced during data loss and IT downtime. For more information, visit www.axcient.com.

About Level Platforms

Level Platforms provides Managed Workplace®, the remote monitoring and management software and services platform used by thousands of IT service providers around the world to deliver comprehensive IT support to small and midsized businesses. Level Platforms' hybrid agentless technology, extensive management and automation features, deep integration into the IT ecosystem and fully integrated white label support services, allow IT services providers to remotely support all of the information technology products and services their end customers rely on from a single web-based dashboard. "See All. Manage All. Service All." For more information, visit www.levelplatforms.com.

SOURCE: Level Platforms

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