There are a lot of services an MSP can sell its customers, but almost every MSP includes BDR services as one of its core offerings. For this month’s product review, Business Solutions once again turned to MSP Remote Technology Management (RTM). CEO Eric Brown and Technical Manager Kevin Danis tested seven BDR solutions in their Massachusetts test lab over a two-week period, investing more than 40 hours. True to RTM’s conclusion when it tested RMM (remote monitoring and management) products for our January issue, Brown says, “There is no single solution that meets every MSP’s needs perfectly.” To that end, we share highlights of RTM’s tests of the following vendors: Asigra, Axcient, CharTec, Datto, KineticD, StorageCraft, and Unitrends. The MSP met with key product experts from each of the above vendor companies and went through the onboarding process with each one.
1. Do you offer cloud storage?
2. If yes, what is the monthly cost to your partner for file storage?
It is a portion of the Monthly service fee and varies.
3. Do you offer virtual machine (VM) functionality in the cloud?
4. If yes, what is the monthly cost for VM storage?
It is a portion of the monthly service fee and varies. The Axcient solution ranges from $100 to thousands per month, depending on level of service offering and amount of data and/or servers protected, from 250 GB to 20 TB or more. Axcient service offerings include: 1) Protect (data and system protection locally and in the cloud), 2) Fortify (Protect + local virtualization) and 3) Cloud Continuity (Fortify + full virtualization of a company's systems in the cloud from anywhere, anytime). These offerings provide price flexibility to meet the needs of a broad range businesses, from small companies to mid-sized, multi-site enterprises.
5. How is your product priced?
Level of Service and Amount of data protected
6. Are there any other services available with your backup and disaster recovery solution that VARs/MSPs can purchase?
7. Do you offer mobile device backup services?
8. If yes, which mobile operating systems can you back up?
Windows XP, Vista, 7 and 8; Mac OS 10.6/7/8
9. Is there anything different about the cost structure for your mobile backups?
10. What type of direct VM Export do you support?
Image recovery to VMware, Hyper-V, or Xen from similar or dissimilar environments
11. Can your product be purchased as a HaaS (hardware as a service) offering?
12. Can your product be purchased as a SaaS (Software as a Service) offering?
13. What type of local backup does your solution offer: image-based or file-based?
14. Is there anything else about your backup/restore technology and/or channel program that differentiates your product from your competitors that can be listed succinctly here?
After reviewing this product, describe your overall assessment.
All calls with their support went well. They gave us a demonstration of their virtualization platform, and explained all the features clearly. They seemed to be very knowledgeable. The thing we really liked about Axcient is that because they’re agentless, and they can backup Mac laptops and desktops. We have a few clients that run Macs, and we’ve always had to create workarounds previously using Apple’s TimeMachine backup software to back up their computers. With Axcient’s product, we were able to simply enter the Mac computer’s IP address, and their software took care of the rest without having to get Apple’s TimeMachine software involved. The biggest problems that TimeMachine created for us in the past is that it doesn’t include any alerting capabilities. If, for instance, the backup server becomes full, TimeMachine will start overwriting previous backups, which could potentially wipeout several months of backups.