Cabrini Health is a not-for-profit Catholic healthcare service with 3,800 employees and over 700 beds comprising of two acute care hospitals, a palliative care service, rehabilitation hospital, residential care facility, and pharmacy department. Each department has varying staff, IT, and compliance requirements, making proper network management a complex task.
Mark Wiltshire, Information Services Operations Manager, is responsible for the daily operation of the server, network, application, and Helpdesk infrastructures. Out of the 25 IT staff who manage the centralized environment throughout the Operations, Development, and Project Management sections, Mr. Wiltshire oversees ten staff members in the Operations section. His team manages 130 servers that cover production, configuration, and testing, most of which are Microsoft Server 2008, Exchange 2007, and WIndows XP for application and software-based needs. Cabrini Health also uses Citrix to support remote employees and published applications and have finalized the transition to XenApp 5.