There are a lot of services an MSP can sell its customers, but almost every MSP includes BDR services as one of its core offerings. For this month’s product review, Business Solutions once again turned to MSP Remote Technology Management (RTM). CEO Eric Brown and Technical Manager Kevin Danis tested seven BDR solutions in their Massachusetts test lab over a two-week period, investing more than 40 hours. True to RTM’s conclusion when it tested RMM (remote monitoring and management) products for our January issue, Brown says, “There is no single solution that meets every MSP’s needs perfectly.” To that end, we share highlights of RTM’s tests of the following vendors: Asigra, Axcient, CharTec, Datto, KineticD, StorageCraft, and Unitrends. The MSP met with key product experts from each of the above vendor companies and went through the onboarding process with each one.
After reviewing this product, describe your overall assessment.
Customer server was great. Part of the installation entails calling their support center and establishing a time to complete the BDR setup. They quickly scheduled the install and started on time. They completed the install and started the initial backup for us. Their tech support is very involved in the installation of the product. As a reseller, this can be a plus because you can have a less experienced technician perform the CharTec BDR agent installation on-site.
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