Additional technical resources, streamlined workflow and improved communications drive unprecedented efficiency gains for Continuum’s Managed Service Provider (MSP) Partners
BOSTON – Continuum, a leading provider of managed services solutions, has advanced its 24/7 Network Operations Center (NOC) through a move to a larger and more comprehensive facility in Mumbai, India. Additional technicians, a broader range of certifications and a high-performance infrastructure now contribute to unprecedented improvements and service delivery advantages, including the ability to accommodate more complex IT tasks, improved communication quality, and a greater capacity to lower labor costs for Continuum MSP partners.
“These are pivotal times for anyone in the managed services business, and our extensive NOC build out ensures MSPs can quickly realize exceptional returns – overnight,” commented Michael George, CEO at Continuum. “The enhancements to our NOC and related support services underscores our commitment to help MSPs think differently about their ability to generate profit. The software-only model is double the business, double the staff. That’s an outmoded paradigm, especially in this rapid growth market. Our model enables partners to double their business without adding staff by leveraging the built-in efficiencies of our integrated software and services delivery platform. This enables them to grow revenue while decreasing overall costs required to deliver managed services.”
Advances at the new Continuum NOC include improvements in three key areas: better communication, streamlined workflow and improved technical capabilities, plus increased Internet capacity, security and other systems by which technicians can better execute ongoing projects. The changes reflect the company’s commitment to help partners lower labor cost and increase support services to drive continual improvements in operational efficiency.
Click on this link to take a brief tour of our new NOC operation, http://www.continuum.net/tour-the-noc.
Continuum’s deep technical bench, which includes hundreds of the industry’s top technicians with certifications in virtualization, mobility and cloud technologies, among other fast-changing categories, allows Continuum partners to keep in front of the latest changes, and effectively extend their capabilities. “Continuum is unique in the industry to have this NOC service available. This is an incredible resource that already has done many things to benefit our business,” said Dr. Paul Rouse, President of Rouse Consulting Group, a Continuum MSP. “It is something that provides a competitive advantage over other MSPs and other technology providers in the marketplace. It’s a really strong reason why Continuum has risen and stayed on top of the marketplace with the products that they deliver.”
Expert NOC Resources Enable Rapid Growth Without Adding Technical Staff
The Continuum NOC is a highly cost effective team of experts that is designed to help MSPs drive operational improvements and dramatically scale their business without adding technicians. For example, a Continuum partner, Epic Technologies, grew managed services revenue 92% in 2012 without adding staff.
“Our NOC handled more than 10 million tickets last year and for our partners that took advantage of our full NOC services we closed up to 90% of the tickets they would have otherwise had to resolve on their own,” said Rob Autor, Senior Vice President of Global Service Delivery. “The expanded NOC capacity and other enhancements we have delivered during the first half of this year are part of our ongoing effort to make investments that improve our service and accelerate the growth and profitability of our partners.”
Learn more about Continuum at: www.continuum.net.
Continuum provides a leading SaaS-based managed services platform that managed services providers (MSPs) use to efficiently backup, monitor, troubleshoot, and maintain desktops, servers and other endpoints for small-and-medium-sized businesses. The comprehensive platform provides an intelligent remote monitoring and management (RMM) solution and an advanced backup and disaster recovery (BDR) offering – all integrated with an industry-leading network operations center (NOC) and U.S.-based world-class Service Desk, delivering a single, unified managed services experience. The company currently employs more than 650 professionals worldwide, supports over 3,300 MSPs, and monitors more than a half a million endpoints. Continuum has also formed a non-profit foundation, called Continuum Veterans Foundation (www.hire-our-heroes.org), which was established to provide financial support to local and national charities that focus on helping our veterans find jobs in the IT industry. The principal owner of Continuum is Summit Partners (www.summitpartners.com), a Boston-based growth equity firm that has raised more than $15 billion in assets. For more information, please visit www.continuum.net.