Does the RMM vendor have a NOC?
Not only does Continuum have a NOC with a team of 600 people, they were the first company to combine RMM software with a 24x7x365 NOC. The functionality of this feature not only enhances the RMM product, it is integral and available in all 3 levels of service: Remote Server Watch, Proactive Server Care, and Remote Server Care (no additional charge applies).
Agent vs. Agentless
Continuum offers either model. Traditionally, an agent needed to be installed on any computer that required monitoring. This month Continuum released LogMeIn Rescue, which not only supports mobile device management, but can also be used to monitor Windows PCs and Macs.
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