Magazine Article | February 13, 2014

Convert Break-Fix Customers To Managed Services Through MPS

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By Jay McCall

Addressing a community health center’s printer, copier, and fax environment with a managed print service (MPS) contract was a key prerequisite to selling managed services.

Like so many other IT service providers, Erb’s Technology Solutions recognizes the value of selling managed services, but at the same time it recognizes many SMBs’ aversion to trading in their “we’ll call you if something breaks” mindset for a monthly payment. What Erb’s has discovered over the past couple of years, however, is that selling managed print services (MPS) has a lower barrier entry for SMBs, plus it can serve as an effective bridge to future managed services sales.

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