Case Study | August 6, 2013

Finnish MSP Finds First-Rate Value In Automation Platform

Source: N-able Technologies Inc.

In northern Finland, CitiusNet has built a lasting IT services partnership with a wide range of small to midsize businesses (SMBs), from construction and accounting firms, to companies in the energy, healthcare, transportation and media industries.

While the notion that managed services is only just catching on in this part of the world, Harri Karjalainen, CEO, says his customers have placed their full confidence in the value of the cloud – even though many of them are still just getting started with the technology. With more than 10 years in the IT services business, CitiusNet is guiding these SMBs in new directions – including cloud – while also ensuring they are getting the most out of their existing IT investments.

Two years ago, Karjalainen and his staff of nine turned to N-able® by SolarWinds, the world’s leading remote monitoring and management (RMM) provider, to ensure that the most essential cornerstone of their business – RMM – was getting done right. Fast forward and CitiusNet is now supporting all of its managed services customers and more than 600 devices with N-central®, the IT channel’s #1 RMM and managed services provider (MSP) automation platform.

Out the gate, the CitiusNet team participated in N-able University to put their managed services business foundation in place. “Our managed services business is growing,” says Karjalainen. “We credit N-able with getting us started on the right foot as an MSP. From day one, they have been super to work with from a business perspective.”

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