Case Study | January 26, 2011

Good To Great: How One IT Company Is Transitioning Their IT Services Business With Autotask

Source: Autotask Corporation

The management team of masterIT knew they were at a crossroad. They had joined forces to form masterIT, an IT solutions company providing comprehensive services for the small and medium-sized businesses in the Mid-South Area.

The company they built was well past the survival point. The company was profitable, clients were being serviced, and the employees were busy and mostly happy. There was just one problem:

“We couldn’t seem to get ahead,” said Gary Wiseman, the company’s CTO. “It was like we had hit a wall, and every day was just consumed by fighting one fire after another. And, if you’re fighting fires all the time, then you don’t have the time to be strategic and proactive in growing and managing your business.”

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