In February 2013, Client Heartbeat conducted a client advocacy study which included IT service providers in Australia, Europe and America. The study surveyed 3,500 small businesses within the client bases of these providers.
The study focused on identifying client advocacy trends and habits of MSPs.
The key findings were:
This report will outline a significant opportunity for MSPs and IT Companies that have in the past neglected using client advocates to generate new leads and sales.
Along with data and findings, this report give you insight into some actionable strategies and tips that can help you implement a successful client advocacy program.
Downlod the complete report at the link below.