Avaya Learning Once Again Recognizes Jenne University for its Training Excellence as Value Added Distributor Sweeps Both Award Categories in 2012
Avon, OH: Jenne, Inc., a leading value-added distributor of IP telephony, audio and video conferencing, unified communications, data networking and IT security products, announced that it has now received both the "Highest Student Satisfaction" and "Highest Reponse Rate" as part of the Avaya Learning Partner’s (ALP) Recognition Program for four quarters in a row. For Q4, Jenne was once again a recipient of Avaya Learning Partner awards for the U.S. region, marking four consecutive quarters for both categories.
The Avaya Learning “Highest Student Satisfaction Award" recognizes Jenne as having attained the highest level of satisfaction among students, while the "Highest Response Rate Award" refers to Jenne as having received the highest survey participation among students during Q4, 2012. ALS surveys are routinely used to rate quality of content, instructor, lab equipment and other important considerations.
“We are humbled to have received these two distinguished awards now for four straight quarters, and commend Avaya Learning for creating such an important recognition program,” commented Jim Karaffa, director training and technical services, Jenne. “These awards reinforce Jenne University's overall Avaya training philosphy, which is to provide the best facilities, instructors and content available to help our resellers be more competitive in their Avaya related sales."
“I would like to commend Ray Stephens, Jenne's Avaya Certified Technical Instructor, for leading the charge in our IP Office certification process that has been so successful," Karaffa added.
Jenne maintains a rigorous certification process, and its partnership with Pearson VUE is a very important and distinguishing factor in delivering training success to its reseller partners.
Avaya rolled out the recognition program last year and its awards are based on data from Knowledge Advisors’ MTM (Metrics that Matter) tool and then compared with reports of distributed courseware kits from Avaya’s publishing vendor. Avaya Learning recognizes Learning Partners’ achievements across the globe each quarter.
“We extend our congratulations to Jenne, which demonstrated consistently outstanding performance during 2012 in its Avaya related training initiatives,” commented Diane Hutchins, senior manager, Avaya Learning Partner Program, Avaya Learning. "Jenne continues to excel in all the training dimensions we measure, and it is clear that Jenne University strives to provide the highest levels of customer satisfaction.”
Jenne University delivers comprehensive training to its resellers on Avaya IP Office, Avaya Aura®, Avaya Aura® Communication Manager, and other products. All of its courses are led by Jenne’s own Avaya certified instructors and held at locations around the country including Jenne’s own state-of-the-art training facility located in Avon, Ohio.
As a partner of Pearson VUE, the electronic certification and licensure testing business of Pearson, Jenne is able to provide Information Technology certification test delivery using the Pearson VUE® Testing System. The Pearson VUE advanced computer-based testing system administers exams for leading IT certification programs from leading technology manufacturers through a global network of quality test centers.
Jenne, Inc., headquartered in Avon, Ohio, is a leading value-added distributor of business telephony, data, audio and video conferencing, and security technology products, including equipment and software for the Enterprise and SMB markets. More than 150 major manufacturers partner with Jenne including Avaya, Aastra, ADTRAN, Bogen, ClearOne, Extreme Networks, GN Netcom, ICC, Lifesize, Panasonic, Plantronics, Valcom, and Verint. Jenne is dedicated to tracking emerging technologies, offering fresh solutions, new equipment and related applications, accredited training and certification to better serve dealers and resellers.
SOURCE: Jenne, Inc.