As you might know, we’ve dedicated many pages to educating readers on the value of a managed services model. While the benefits can be great, there also can be some significant hurdles to clear before you sail off into the sunset. Many established MSPs have stories about adopting certain aspects of the model, while ignoring other aspects. This can delay or stifle your success on this model and potentially poison people into thinking that the model isn’t all it’s cracked up to be.
A couple months ago, we featured a case study on MSP Numa Networks. In speaking with Warren Hino, president of the company, he shared an off-topic story about partial adoption that didn’t fit the case study, but was too valuable to not share. Specifically, Hino spoke about the installation and use of his RMM (remote monitoring and management) platform. These software packages are often the first step into the life of an MSP. They are integral tools that allow you to provide your customers a proactive service, while being very efficient with your time.