White Paper: Knowledge Worker Empowerment Is Vital To Success (January 2011)
A commissioned study conducted by Forrester consulting on behalf of ISIS Papyrus America, "Knowledge Worker Empowerment Is Vital To Success", August 2010. The study evaluates the state of business process and case management automation through responses from application architects, case-management specialists, business process architects, and information architecs in companies with more than 1,000 employees.
In conducting in-depth surveys with these individuals, Forrester found that enterprises recognize that their brusical experts - their knowledge workers - are vital to success. Yet at the same time, ISIS Papyrus' survey validated that enterprises are not equipped to support this new breed of employee; enterprises provide poor information and process tools to get the most out of their knowledge workers.