LabTech Software, a powerful and robust Remote Monitoring, Management (RMM), and Automation solution for managed services, recently announced availability of a new, updated plug-in for Autotask hosted IT Business Management software for VARs, MSPs, and other technology solution providers. The new plug-in provides additional control, ease-of-use features and integration for MSPs using both LabTech and Autotask.
The upgrade allows new data entry and sync features, such as choosing different fields for the monitored computer's name. Some users prefer the computer name synced to the Reference Number instead of Reference Title for organization and identification of machines for billing purposes. LabTech partners who have created user-defined fields in Autotask can now map LabTech computer/network device data to those fields, and simply select all, one or multiple fields from the drop-down menu. For simpler account management, users can also sync and select multiple client company types as needed, such as lead, prospect, and customer.
Provided user login IDs in LabTech and Autotask match, users may now enter ticket time in Autotask when logged in through LabTech, saving time and steps when working on service tickets. Partners can go to the LabTech Marketplace on their LabTech Server to find the updated plugin and complete the upgrade.
"LabTech is committed to offering our partners the broadest solution support of any RMM tool on the market today," said LabTech Software CEO Matt Nachtrab. "Even the most complex tasks can be managed with a combination of LabTech and the widely available service business management platforms."
LabTech's arsenal of IT management tools seamlessly support and resolve end-user computing and networking environments with remote desktop, monitoring, trouble ticket tracking, user information, support and software management. An agent-based solution, LabTech enables both on-call support and proactive managed services with one central interface that manages an entire technology infrastructure. LabTech 2011 is available now to current partners. For more information, visit http://www.labtechsoftware.com/quote-request.html.
About LabTech Software
LabTech is the only Managed Service tool for Remote Monitoring, Management, and Automation developed by a Managed Service Provider (MSP) for MSPs. Their affordable, agent-based solution so closely emulates what technicians do in the field that the techs can provide the same support remotely. Because LabTech understands how to manage a growing MSP business, they make it easier to procure their software and allow partners to add agents as they grow. For more information, visit www.LabTechSoftware.com.
SOURCE: LabTech Software