Does the RMM vendor have a NOC?
Yes, they have a NOC for an additional price. Both a North America-based and an India-based NOC.
Agent vs. Agentless
Both agent and agentless monitoring is available. The agent based version provides a greater level of detail in the entire environment. Performance is good for both.
SaaS vs. On-Premise
Level Platforms can be deployed as a SaaS or on-premise. For agent-based deployments, an on-site server is required.
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