Managed Services Pricing Guide: Industry Best Practices

How To Read This Document

For the IT Service Provider: This document provides an overview of Managed Services and a proven strategy for moving away from break-fi x hourly service rates to a predictable, profi table managed services business model.

For the Managed Service Provider: This document provides an overview of how N-able has priced and packaged its Remote Monitoring and Management software (RMM) and how our business support, automation tools and free monitoring licenses can help you take your business to the next level.

Some Thoughts On The Managed Services Market

Managed Services continues to be a high growth market with many MSPs rapidly acquiring new customers, managing new devices and building recurring revenue. The reason for this growth is the reliance of SMBs on their IT infrastructure without the IT budgets to justify staffing their own technicians. MSPs are in a perfect position to continue to shift SMBs away from hourly rates and into fully managed services. Moving to a model with consistent monthly fees provides stable IT costs for the customer and predictable recurring revenue for the provider.

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