Message To MSPs: Adapt To Survive

By Diganta Gogoi, Sr. Product Support Engineer, Vembu Technologies

In the managed services provider (MSP) business, moving upwards in operational maturity levels (OML) plays a key role in determining the MSP’s technology goals and partnerships. The journey from OML1 to OML5 that is from “Beginning,” “Emerging,” “Scaling,” “Optimizing,” to “Innovating” has been never been an easy task.

The core priorities to continue being a leading and preferred MSP in the market requires you to hold on to the best account profiles in your asset. Gone are the days when MSPs required their core IT teams to maintain servers, processors, storage, memory and other hardware mainly as a break-fix method of service. Today, the MSPs service clients by traversing a learning curve to master the various infrastructure related offerings, including PSA (professional services automation), RMM (remote monitoring and management) tools, BDR (backup and data recovery), core IT support, and consultation.

But an MSP alone cannot meet their clients’ requirements forever without an amalgamation of additional technology and capabilities in the market. It demands some form of partnership with their vendors to enhance their potential and capabilities. Sometimes even a merger or an acquisition makes sense in order to continue deliver the service to their clients that they promised in SLAs.

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