5 Most Influential Features Of Your RMM Solution

By Kevin Gibson, Managing Director, Product Management, LabTech Software

Managed services providers (MSPs) all have an inherent desire to grow their businesses to the next level. The MSPs that are successful all have a key ingredient in common, which is they have the right tools for the job. So the questions are, what I should be looking for when I set out to purchase my remote monitoring and management (RMM) tool and why those influential features should be important to my business.

The five things that really impact your business success the most when selecting a RMM tool are:

1. automate any IT process or task
2. be able to work on multiple machines at once
3. solve issues without interrupting your clients
4. integration into a professional services automation (PSA) tool
5. manage everything from one control center

Automate Any IT Process Or Task

Being able to automate repeatable and consistent tasks within an MSP business is one of the key things that drives profitability. Having machine power that can complete that routine task over and over again with the same desired results enables the MSP to focus on other areas of customer service while also keeping labor costs down. The automation within your RMM solution can enable the MSP to not only change their business model from reactive to proactive service, but it can also enhance it further to more of a predicative model where you anticipate issues before they occur. Imagine being able to determine a potential incident before your customer feels the pain or encounters the outage and fix it in advance to avoid that negative business impact. Being able to automate any IT process or task will help you keep your customer happy and a client for the long haul.

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