MSP Reboots RMM Automation With New Solution

My IT is a top-tier managed services provider (MSP) that takes pride in meeting the IT needs of small to midsized businesses (SMBs) and enter- prises throughout the Gulf South area. Based in Metairie, La. and founded in 2000, its clients come from a broad range of industries including auto- motive, healthcare, construction, legal, accounting and manufacturing.

For My IT, customization is king when it comes to addressing each client’s unique requirements and budgets. The firm’s philosophy is to eliminate the IT burden for customers, leaving them free to focus on driving bottom-line success.

At the forefront of the MSP’s technology stack is remote monitoring and management (RMM), which enables the firm to manage and monitor all client networks, sites and devices from a single pane of glass. When My IT began experiencing technical constraints with its existing RMM plat- form, however, Vice President Patrick Leonard decided the time was right to switch to N-able by SolarWinds, the global leader in RMM and service automation software.

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