Does the RMM vendor have a NOC?
N-able has a NOC that offers server, network, and desktop services. The service offerings break down into two groups: proactive maintenance and monitoring, and full management. The NOC services are further defined by category: server, network, and desktop. Altogether, there are six options for VARs/MSPs to choose from, depending on their specific needs: Proactive Server, Managed Server, Proactive Network, Managed Network, Proactive Desktop, and Managed Desktop.
Agent vs. Agentless
N-able provides a link where you can download and run an application that sends a probe through your entire network and distributes a local agent on every asset it locates. After the initial install, the device basically has the ability to monitor itself.
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