New Integrated Ticketing System Makes IT Automation Easier

GridVision Transforms IT by Automating and Eliminating Repetitive, Mundane and Complex Activities Such as Monitoring Computer Systems and Applications, Updating Active Directory Users and Groups, and Reporting Against Exchange Mailboxes

New York, NY /PRNewswire/ -- GridVision today announced a generalized ticketing system that has been integrated into the GridVision portal, the first set of enhancements to be developed for its cloud-based IT automation platform. For more information, visit http://www.grid-vision.com/platform/.

GridVision is a real-time IT service management platform for Windows environments that harnesses the power of automation and simplifies the management of IT infrastructure. New features include:

Manual and automated ticket creation: Help Desk personnel are now able to create and assign tickets manually or automatically, reducing ongoing management costs. These new features are particularly useful for organizations that are not using a Professional Services Automation tool. For automated ticketing, Active Rules can be set to generate a ticket when certain criteria are met.

Creating tickets from events or alerts: Tickets can now be created by selecting one or more events or alerts that are generated and received in the GridVision portal, helping users eliminate repetitive and mundane management tasks.

Email notification: Once a ticket is automatically generated, an email will be sent to the administrator, the help desk or group responsible for ticket management – providing assured uptime and quick fixes to issues before they affect productivity.

Closing tickets manually or automatically: Once completed, Help Desk technicians who own the ticket can dynamically change the status from "In Progress" to "Closed" with the click of the mouse. Tickets can be closed manually or via the Active Rules engine once the problem has been resolved.

Tickets overview and automated remediation: Users are able to see "All Tickets" or "Tickets Assigned to Me" on their dashboard, offering single-console visibility that improves efficiencies. Technicians or administrators are able to resolve issues and close tickets once the issues have been resolved by the system.

Christian Ehrenthal, CEO and co-founder, GridVision, said:

"We developed the GridVision platform in direct response to market demands for real-time, simple, extensible and effective automation of IT services. The feedback we have received from our user community since the launch of GridVision has been invaluable, and we are pleased to provide these enhancements to empower resellers and IT managers with enterprise-grade management capabilities that will improve customer service while reducing costs and streamlining operations."

About GridVision

GridVision is a real-time IT service management platform for Windows environments. Its flexible and cloud-based platform harnesses the power of automation and simplifies the management of IT infrastructure. GridVision transforms IT by automating and eliminating repetitive, mundane and complex activities such as monitoring computer systems and applications, updating Active Directory Users & Groups, and reporting against Exchange mailboxes. It empowers resellers and IT managers with enterprise-grade management capabilities for virtualized, cloud-based or on-premise assets. For more information, visit www.grid-vision.com.