OKI Data Americas Introduces Online Chat Feature, Expanding 'Live' Customer Service Offerings
OKI Data Americas, an industry leader in customer satisfaction, recently announced the addition of a live online chat feature to supplement its already robust customer support offerings. The new chat feature is accessible through the company's website and will be staffed by trained support technicians on weekdays from 9 a.m. to 6 p.m. ET. This chat feature is provided in addition to the company's live 24 hour, year round customer support service, and underscores OKI's dedication to providing timely technical assistance to its customers.
OKI's live chat service was developed in response to its customers' evolving needs and the company's desire to provide another convenient way for users to contact the OKI support team for assistance with technical matters. With minimal wait times, the new chat feature can be accessed via a designated tab on the right side of each page of the company's website, and OKI reports that the number of customers making use of this feature is already increasing.
"The live chat feature provides our customers with an additional way to gain access to our skilled support team," said Michael Boudreau, Senior Manager of Customer Support for OKI Data Americas. "Technical issues can be solved swiftly and conveniently. We are there to help our customers trouble-shoot via whatever channel they prefer, taking OKI's commitment to customer service one step further."
In addition to offering real-time support solutions through its live chat feature, OKI also provides a host of customer service methods including a toll-free support hotline at 1-800-OKIDATA, and an email service via support@okidata.com. OKI's US-based toll-free hotline and email service are staffed by live customer support technicians 24 hours a day, seven days a week, all year round. These services support OKI's broad portfolio of printers and its customers throughout the United States and Canada.
All OKI products are built on parent company OKI Data Corporation's history of leadership and innovation in color printing, such as digital LED technology and Single Pass Color. This technology allows OKI Data Americas to manufacture products that require fewer moving parts for increased reliability.
About OKI Data Americas
OKI Data Americas, headquartered in Mount Laurel, NJ, and a subsidiary of OKI Data Corporation of Japan, markets PC peripheral equipment and customized document management solutions under the OKI brand, including digital color and monochrome printers, color and monochrome multifunction products, serial impact dot matrix printers, thermal label printers and POS printers, as well as a full line of options, accessories and consumables. Utilizing Genuine OKI toner ensures consistent, reliable and high-quality output that maximizes performance. OKI Data Americas also serves the Graphic Arts & Production market with the OKI proColor Series. OKI Data Americas takes a consultative approach to supporting every customer's needs and delivering individualized print solutions that optimize business performance. The company's innovative technology is backed by Tokyo-based parent company OKI Electric Industry, a leader in telecom, infrastructure and mechatronics systems; and an approximately $5.2B multinational corporation according to its FY 2010 financial reporting. Keeping its customers' needs top of mind, OKI Data Americas is ISO 9001:2008 certified and offers a selection of ENERGY STAR certified products.
SOURCE: OKI