Refine Your Managed Services Blueprint
By Jay McCall
This MSP finally started experiencing year-over-year double-digit profits in managed services after making a few changes to its processes.
There’s a saying that’s arguably attributed to Charles Darwin that “It is not the strongest of the species that survives, nor the most intelligent, but rather the one most adaptable to change.” Regardless of whether Darwin really said this or not, it does accurately describe the channel. No channel company understands this reality more than CompuWorks, an IT solutions and managed services provider (MSP) that’s celebrating its 28th year in business this year. Cofounder and Vice President Alan Bauman (the salesman) and Cofounder and President David Hall (the technician) started CompuWorks at a time when most SMBs kept track of their finances in double-entry ledgers and used typewriters as their primary form of correspondence. Throughout the years, CompuWorks survived the stock market crash of 1987, Y2K, the Dot Com Bubble (2000-2001), and the stock market crash of 2008, in addition to a myriad of changes in the IT landscape, as a result of learning to adapt. In the latest chapter of CompuWorks’ evolution, which began in 2008, the company entered the managed services market. Like many challenges it’s faced over the years, success didn’t happen overnight. But, true to form, CompuWorks persevered until it found the blueprint to managed services success.