Case Study | July 11, 2012

RMM Plays Key Role In MSP's Projected 75% Growth

Source: Continuum Managed Services, LLC

Continuum’s Network Operations Center Shows What ‘Service-Oriented’ Should Mean

If service is the key to your business model, any IT managed services provider (MSP) would be hard pressed to find a more responsive services vendor than Continuum. Such is the experience of James Ritter, President and CEO of Pulse Business Solutions (PBS) in Naples, Florida.

Ritter is especially enthusiastic about Continuum’s network operations center (NOC) — a 600-man support facility for MSPs, designed to monitor, address and solve the most demanding technical issues. “Continuum’s NOC personnel have been a tremendous asset — not just to our company but 110% to the member networks that they monitor, maintain and troubleshoot for us. They always go above and beyond to correct a problem, and they also assist our team by educating us or providing further clarification on issues.”

Ritter appreciates Continuum’s approach to remote monitoring and management as a fully integrated solution that includes their NOC as well as their IntelliMonitoring software. “Continuum realizes this is the backbone of the MSP business model. A fully integrated solution frees us from day-to-day robotic duties and allows us to focus on operational and strategic planning and execution, as well as growing our business.”

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