White Paper | April 19, 2013

Service Desk Best Practices

Source: LabTech Software

In order to provide the highest level of service to clients, IT service providers must utilize all of the appropriate tools, as well as have the appropriate resources in place. By implementing a service desk, IT service providers will have a resource in place that is continually working to optimize IT service delivery while managing all internal and client facing operations and processes, as well as ensuring client needs are met. The Service Desk Best Practices eBook outlines the components of a service desk and the powerful strategic advantage that can be achieved when implemented according to best practices.

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