Who’s doing the heavy lifting when it comes to testing mobile apps? Turns out, it’s end-users.
Perfecto Mobile, a mobile application testing and monitoring solutions firm, conducted a survey to determine the top challenges of both testers and end users in the mobile app sector. Perfecto received 900 responses across a range of geographies and verticals that are summed up in their report “Why Mobile Apps Fail.”
The survey brought about three key findings:
The survey covered a relatively balanced mix of organizations over and below 1000 employees (53 and 47 percent respectively). The Americas accounted for 45 percent of the respondents’ home bases, with 20 percent coming from EMEA (Europe, Middle East and Africa), and another 35 percent from Asia. Of respondents who identified an industry, 19 percent were in high tech, 18 percent were in financial services, and 9 percent were in telecommunications.
The biggest issues cited were user interface problems at 58 percent, performance at 52 percent, functionality at 50 percent, and device compatibility at 45 percent.
Of the 44 percent of defects found by users, 20 percent were pulled from public user reviews (like in app stores) and 24 percent came from direct user feedback.
The survey also revealed some of the reasons that this testing weight might be falling on users. It cites insufficient device coverage as the number one reason testing suffers (63 percent of respondents named this issue). After that, a lack of reliable automation was cited by 48 percent of respondents and time constraints by 47 percent.
Perfecto recommends three critical measures to reduce mobile app defects: more functional testing, more device/OS coverage, and more performance testing. The company further recommends three steps to a better user experience overall:
For a look into ways to improve apps in the healthcare industry, check out our article on building a better healthcare app through implementing best practices here.