Tigerpaw Software Adds Outsourced Help Desk Integration With GMS Live Expert

New partnership extends bi-directional support for improved communication, reporting

Tigerpaw Software, developer of the most comprehensive business automation software for technology providers, and GMS Live Expert (GMS), a North American channel-focused outsourced help desk support organization, launched a new integration partnership designed to improve communication, productivity and reporting for managed service providers.

The new help desk integration enables service providers for Tigerpaw and GMS Live Expert to connect their help desk driven systems with GMS, improving ticket-driven help desk response times.

The partnership simplifies service providers’ integration with an outsourced help desk solution that boasts industry-leading first interaction resolution rates, fully certified technicians and a completely North American based team.

The Tigerpaw and GMS Live Expert integration brings to service providers real-time ticket notes, time entry, status and resolution synchronization between Tigerpaw’s PSA solution and systems managed by GMS.

“Tigerpaw is committed to partnering on systems integrations with best-in-class organizations like GMS Live Expert. Their turnkey outsourced help desk solution can provide our customers with significant and immediate benefits with no additional fixed or infrastructure costs,” said James Foxall, CEO of Tigerpaw Software.

Current Tigerpaw partners can receive special pricing options for choosing to leverage GMS’ North American-based team to operate as their front line help desk resource.

“Our team at GMS is excited to work with an experienced partner. We believe GMS’ commitment to delivering a positive customer experience, through seamless Channel Partner integration will be of great value to the Tigerpaw community and contribute to our mutual success,” said Wayne Goldstein, CEO of Global Mentoring Solutions (GMS).

About Tigerpaw
Tigerpaw’s comprehensive tool empowers more than 35,000 users to manage, automate and integrate business functions including service, accounting, CRM, inventory, field service management, sales, marketing, quoting, inventory, ticketing and customer communication all within one, easy-to-use system. Their award-winning software is designed for B2B service providers who sell, monitor and service software,computers and other equipment. Tigerpaw offers a comprehensive, business automation solution for companies in industries as varied as A/V, IT, telephony, security and POS to medical equipment and ATM machines.

For over 30 years, Tigerpaw Software has designed service management and contact management software that helps businesses increase sales, provide better service, manage projects, bill their customers faster and make better business decisions every day.

About Global Mentoring Solutions (GMS)
With 15 years operational experience and 300+ Channel Partners GMS through its MSP focused brand GMS Live Expert, provides Outsourced Help Desk services to it’s IT Services Channel Partners through it’s 100% North American based team. With 24/7 end user phone, chat and ticket system/CRM driven support capabilities; GMS Live Expert aims to augment our partners support services. With each Partner engagement, GMS provides a unique direct inward dial, branded chat engine and bi-directional ticket system synchronization. GMS handles all inbound client communications directly under the branding of it’s channel partners. For more information, visit www.gmsliveexpert.com.