Timely Access To Patient Files Enhances Records Management And Improves Patient Care

Wyckoff Heights Medical Center, a 350-bed teaching hospital located in an ethnically diverse New York City neighborhood, has been providing medical care to the community since 1889. The hospital sees more than 75,000 Emergency Department (ED) visitors annually and has a staff of almost 2,000 doctors, nurses and support personnel.

The hospital sought to implement a full-service records management solution, including scanning and image hosting, in order to reduce retrieval time for Emergency Department records, increase patient throughput, improve staff satisfaction, and control access to patient information. Wyckoff turned to Iron Mountain for its simple, proven solutions: Iron Mountain's Document Conversion Service for their backfile and day-forward document scanning needs and the Digital Record Center™ for Images to securely host the scanned images.