Total Managed Print

Total Managed Print

Why OKI Total Managed Print?

Unique Analytical Engine

• Comprehensive data capture and proprietary analytical engine that utilizes qualified independent research and benchmarking best practices to accurately evaluate your customer's print fleet
• Automates formerly manual and time-comsuming processes and activities, such as fleet assessments, asset identification, device utilization, total cost of operation, AMPV calculations and life-cycle asset management recommendations

Unbiased, Strategic Recommendations

• Brand and device agnostic recommendations for products, systems, tools, processes, methodologies and services to meet the diverse needs of your customers

Proprietary Proposal Generator

• Dynamic proposal report builder that provides custom-tailored modular output to meet your customer's unique needs
• Variety of output documents, including CIO Executive Summary, CFO Balance Sheet, Comprehensive Strategic Recommendations, plus Detailed Data Capture and Analysis

Continuous Fleet optimization

• Dynamic, web-based services that include device and usage tracking and strategic recommendations for on-going cost reductions, fleet optimization and profit protection
• Identification and automatic proposal generation of ongoing sales opportunities for hardware placements, upgrades and technology migration

Customer Data Capture

• Web-based, real-time data collection with full asset identification and tracking of desktop and local devices
• Captured data includes:
  • IP address mapping and device location
  • Consumable usage rates and yield data
  • Device utilization including average page count per device, mono vs. color page counts, AMPVs, MAC addresses, serial numbers/locations, device classifications with both engine and physical age, vendor identifications, toner levels per device and coverage including TCO, CPP and CPD
• Data capture capability for 10,000 devices, including current and legacy products
• Accommodates a variety of data capture sources, such as USB keys, remote monitoring, as well as manual sources, including static spreadsheets
• OKI offers an intuitive and secure collection agent, which does not compromise systems, networks or client information
• Data can be self-hosted (Partner) or managed by OKI using a non-invasive, web-based application
• Meets compliance requirements standards including HIPPA, JHACO, SOX and FIPS

Data Analysis: Proprietary Analytical Engine

• A key differentiator of OKI Total Managed Print – this unique OKI-developed analytical engine utilizes a variety of statistical calculations based upon independent market research and leveraging multiple industry best practices to provide accurate analysis of customer's print fleet
  • Data sources include industry experts such as: GAP Intelligence, Gartner, Photizo, IDC, and InfoTrends
• Provides TCO analysis, AMPV calculations, device utilization measurements and comprehensive operational efficiency evaluations
• Customizable settings can be
  • Primary: Control Dealership
  • Secondary: Individual Registration

Proprietary Proposal Generator

• Another key differentiator of OKI Total Managed Print
• Dynamic, customizable report builder provides modular output that you can custom-tailor based your sales strategy and the unique requirements of each customer
• Web-based output into MS Excel and MS Word includes a variety of reports, such as CIO Executive Summary, CFO Balance Sheet, Comprehensive Strategic Recommendations with phased implementation plans and Detailed Raw Data Capture and Analysis

Flexible Acquisition Options

• Flexible device and brand agnostic Managed Print solutions for hardware, supplies and service based on recommendations strategically aligned with individual customer needs
• Print assessment is based on right-sizing and fleet optimization as opposed to traditional "rip-and-replace" strategies
• Variety of purchase options can include: utility-based billing, lease/rental, cash outlay or a combination approaches within the fleet
  • Sales can be private labeled, co-branded, or a combination of both
  • Pricing options can include soft costs for service, warranties, as well as software and consultative services
• Short and long term acquisition options available to support phased implementations and streamlined approaches
• Hardware recommendations can include a mixture of OKI standard & MPS-Ready devices, competitive products, OEM and compatible supplies and services
  • MPS-Ready devices: OKI Printing Solutions is the first manufacturer in the industry to launch a dedicated series of color and monochrome printers that directly support your MPS efforts. This specialty product line includes:
    • Exclusive 3-year parts & labor warranties
    • SKUs that cannot be competitively shopped
    • Protected supplies to lock-in recurring revenue streams
  • Service and supplies - support for mixed fleets with available OEM, compatible or 3rd party supplies

Implementation Services

• On-site services and off-site consulting available for all aspects of implementation and processing
  • On-site (Professional Services)
    • Blueprinting
    • National Installation
    • Redeployment
    • Product Training
    • Asset Tagging
    • Product Removal
    • Certifications
  • Off-site (Professional Services)
    • Communication Plan
    • Project Management
    • Office Ergonomics Study (Before & After Floor Plan Layouts)
    • Lease Processing
    • Employee Change Management

Remote Monitoring and Management

• Web-based automated data collection and monitoring includes:
  • Life-cycle, asset management
  • Real time service alerts including error reporting
  • Predictive maintenance capabilities
  • Automated development and real time routing of service tickets
  • Tracking and monitoring of SLA's
  • Integrated service call tracking
  • Technician performance and cost report analysis
  • Cost of repair and replacement reporting
  • Printer parts usage
  • Cost of labor/parts/consumables
  • Gross profit generated
  • Revenue and billing data
  • T&M (time and materials) break/fix data
  • Failure analysis
• Reports can be broken down by customer, cost center and device/model

Personalized Service and Supplies Fulfillment

• Service
  • Range of service offerings which include proactive maintenance, asset tracking, product warranty status, certification tracking, OS support and compatibility reporting
  • Real-time service alerts and response from OKI's strategic partners nationwide; includes helpdesk, break/fix and dispatch options
  • Remote device configurations and firmware upgrades
  • Service call tracking and lifecycle reporting by company and device
  • Tracking and monitoring of SLA's
• Supplies
  • Fully customizable auto-replenishment of supplies – badged, OEM, or private labeled
  • Stocking, transportation and logistics for a single CPP
  • Competitive pricing across multiple products and technologies
  • Turnkey fulfillment solutions with JIT and guaranteed delivery options
  • Ability to provide supplies and services for legacy products
  • Tested and certified supplies yields with full disclosure of consumable maintenance items over lifecycle of product
  • Standard tested supplies yields based on 5% and ISO coverage standards
  • Consolidated pricing options including warehousing, transportation and logistics management
• Flexible delivery options utlizing any combination of partners, OKI service providers and 3rd parties

Back Office Processing and Billing

• Detailed usage reports for color and mono page counts, AMPVs, and calculated costs
• Simplified billing, invoicing, payment collection and funds distribution
• Support to enable full integration of backend systems with strategic partners, OMD and ECI2 Systems

Continuous Fleet Optimization and Reporting

• Fleet optimization services include: ongoing device and usage tracking
• Key differentiator: automated proposal generation that will be e-mailed to you for incremental sales opportunities as they are identified within your customer's fleet
• Standard reporting services include:
  • Quarterly reporting and adjustment recommendations
  • Annual performance evaluations and technology briefings that include ongoing, strategic recommendations
  • Document workflow, automation and integration options for business process optimization
  • Performance assessment vs. SLA goals
  • Continuous cost improvements and cost avoidance recommendations
• Robust and flexible tracking options provide immediate visibility to:
  • Review costs, billing and gross profit data for all accounts
  • Generate rules-based and password-protected reporting
  • Provide data access to your customer's fleet