There are a lot of services an MSP can sell its customers, but almost every MSP includes BDR services as one of its core offerings. For this month’s product review, Business Solutions once again turned to MSP Remote Technology Management (RTM). CEO Eric Brown and Technical Manager Kevin Danis tested seven BDR solutions in their Massachusetts test lab over a two-week period, investing more than 40 hours. True to RTM’s conclusion when it tested RMM (remote monitoring and management) products for our January issue, Brown says, “There is no single solution that meets every MSP’s needs perfectly.” To that end, we share highlights of RTM’s tests of the following vendors: Asigra, Axcient, CharTec, Datto, KineticD, StorageCraft, and Unitrends. The MSP met with key product experts from each of the above vendor companies and went through the onboarding process with each one.
After reviewing this product, describe your overall assessment.
Unitrends provides partners with the ability to set backup intervals in 1-minute increments, meaning you could have a 6-minute interval or 17-minute interval. This is nice if you have a specific requirement from the customer. Most of the other vendors have a list of backup intervals that they support, such as 5 minutes, 15 minutes, or 1 hour. You can also do an instant recovery if you have their appliance. It is not possible if you are running the backup software within your Hyper-V or VMware environment.
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