Originally seen on Ingram CloudTalk
When I ask most managed services providers about what kinds of IT assets they monitor for their customers, answers such as “servers, routers, switches, firewalls, PCs, laptops, and even mobile devices” are common responses. Less common responses include “printers, fax machines, MFPs [multifunctional peripherals], and copiers.” After inquiring further about these latter devices, I’ve discovered there are a number of reasons MSPs give as to why they shy away from monitoring and managing copiers and printers. What’s also interesting is that there are a lot of copier dealers and ECM (enterprise content management)/document management VARs that provide break-fix repair services, but aren’t offering flat-fee monthly managed print services. The big question for all of these channel companies is: Is this a wise move or a missed opportunity?
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