InsideRetailNOWBlog

  1. RSPA RetailNOW 2014: Keynote Highlights
    8/4/2014

    RetailNOW 2014 opened with keynote presenter and power consultant Dennis Snow, who spoke about how to create a world-class service organization. His presentation was chock-full of great advice for those in attendance.

  2. First Thoughts On RSPA RetailNOW 2014
    8/4/2014

    RetailNOW 2014 officially kicked off today. Despite the retail and hospitality IT channel's most important conference just getting started, a lot has already happened.

  3. Dennis Snow To Give Keynote at 2014 RSPA RetailNOW
    7/31/2014

    At this year’s Retail Solutions Providers Association (RSPA) RetailNOW , August 3-6 in Orlando, FL, Dennis Snow will be the keynote speaker during the first day of events. Snow, president of Snow and Associates, consults with organizations around the world about their specific customer service goals. His speech will detail creating a world-class service organization, something he mastered during his 20 years working with the Walt Disney World Company.

  4. Good News For RetailNOW Registrants: Bouwer Is Back
    6/12/2014

    Tom Bouwer will be appearing on Wed., Aug. 6, at RSPA's RetailNOW 2014 in Orlando, FL. Bouwer will be conducting his exclusive workshop titled, “Get A Grip On Your Business: Are you running your business, or is your business running you?” This session is designed for business owners and is based on the Entrepreneurial Operating System (EOS).

  5. Quick Tips For Your As-A-Service Transition
    2/11/2014

    Many break-fix VARs tell me that they believe the as-a-Service model and more recurring revenue would be good for the health of their business, but they don’t know how to get started. Reading articles about established managed services providers can be overwhelming. We don’t assume the transition from break-fix is easy, but we do think it’s necessary, and so we strive to give you as much actionable information as possible on the subject.

  6. What I Learned At RSPA INSPIRE 2014
    2/10/2014

    This morning I had a chance to browse through some of my notes from last week's RSPA INSPIRE. This event is always good for providing plenty of nuggets of wisdom, and business and personal takeaways. On my list this year: the need for industry benchmarking, the value of peer groups, leadership lessons, and more.

  7. From RSPA INSPIRE: Much Ado About Millennials
    2/5/2014

    I’ve attended several RSPA INSPIRE winter conferences, so most of the topics discussed this year didn’t surprise me. The most important challenges facing the retail IT channel — shrinking hardware margins, the transition to the as-a-Service business model, the convergence of POS and payment, the rise of mobility — have been top of mind for at least a couple years now. But I am a little taken back by how much the nearly 100 channel executive attendees at this year’s INSPIRE have talked about Millennials. (If you’re not familiar with the term, Millennials are typically considered to be people born between the early 1980s and early 2000s, which covers everyone between the ages of 17-29.)

  8. Amazon Adds Confusion To The Retail POS Landscape
    2/4/2014

    If you didn’t think you had enough competition or the POS landscape was confusing enough, Amazon recently announced its entrance into the point of sale game. Yes, Amazon. This news made its way throughout the RSPA INSPIRE conference today, with many wondering what Amazon’s solution would look like and how it would or could alter the retail landscape. Any time a company the size of Amazon makes a move, all retailers watch. However, retail resellers and vendors haven’t had a concern or stake until now.

  9. From RSPA INSPIRE: Many Resellers Devoid Of Ownership, Leadership Abilities
    2/4/2014

    A frequent complaint I’ve heard from channel vendors — including a few times this week at the RSPA INSPIRE Thought Leadership Summit in Puerto Rico — is that many resellers lack fundamental business management knowledge and skills. For example, when talking about the need to shift to the as-a-Service business model, the owner of the small reseller business isn’t familiar with business models in general and doesn’t track his company’s financial performance.

  10. RSPA INSPIRE DAY 1: A Foundation For Profitability & Prosperity
    2/3/2014

    Day 1 of RSPA INSPIRE Thought Leadership Summit education kicked off today with a unique twist for those in attendance. Typically, the RSPA brings in a speaker or author to lead the three days of thought leadership education. This year, the keynote and education (sponsored by Discover) is being handled by the HTG Peer Groups, led by Arlin Sorensen. If you aren’t aware, HTG Group leads successful peer groups in the general IT/managed services providers space.  The goal of INSPIRE this year, is to bring some of that peer group experience to the dealer and vendor members to raise the collective IQ of those in attendance.

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