White Papers & Case Studies

  1. How MSPs Can Stay Relevant In The Era Of Cloud Computing

    As more companies adopt public cloud services from a variety of vendors, often with self-service provisioning and very attractive price points, managed service providers (MSPs) are finding their sphere of control in the enterprise shrinking rapidly. What customers used to rely on MSPs to handle, now can be handled by in-house IT and faceless third parties. However, this is hardly a death knell for MSPs.

  2. Identity As A Service (IDaaS): Promising New Opportunity For MSPs

    Managed service providers are increasingly finding themselves in the role of “service brokers,” reselling public cloud services and struggling to stay relevant as their clients turn to self-service SaaS and IaaS offerings from commodity cloud vendors. Not only is this a challenging, race-to-the-bottom approach with low margins and stiff competition, but it is a difficult model to sustain and grow.

  3. Online Security: Beyond Malware And Antivirus

    Security has always encompassed physical and logical components. But in the face of Bring Your Own Device (BYOD), an increasingly mobile and remote workforce, highlydistributed assets and sophisticated online threats, security has become too complex and multifaceted for many organizations to manage alone. At the same time, managed service providers (MSPs) are looking to explore new revenue streams in a changing market.

  4. 4 Signs It’s Time For A New RMM

    Using the right RMM (remote monitoring and management) platform is critical to building a sustainable and profitable managed services practice.

  5. Golden Rules To Develop A Winning Sales Strategy

    What sets your business apart from the competition may not be just having great products and a good technical team. They may have developed a sales strategy that has led to their success.

  6. Don’t Let A Disaster Be Your First Backup Test

    This ebook gives you a glimpse into the importance of testing backups and offers best practices for how and when to test so that when hardware failure, user error, or even a disaster wipes out your systems, you can recover with speed and confidence.

  7. Report Your Way To A Better Customer Relationship

    Running a successful managed services business is all about managing relationships. You need to constantly ensure that you are meeting your customers’ needs or they will take their IT business elsewhere.

  8. 2 Reasons You Should Rethink Your IaaS Go-To-Market Strategy

    IaaS (Infrastructure-as-a-Service) is proving to be a leading service within the exploding cloud computing market. Gartner, for example, predicts that IaaS will achieve a compound annual growth rate (CAGR) of 41.3% through 2016, the fastest growing area of public cloud computing the research firm tracks. As would be expected, the market has been flooded in the past few years as established IT giants (e.g. IBM, Microsoft) and startups (e.g. ProfitBricks, CloudSigma) alike have come out with IaaS offerings.

  9. Essential Guide To Selling Managed Cloud Services

    In this guide we will address what a good prospect looks like, where to spend your time selling managed cloud services and how to close the deal.

  10. Diversify Or Die: A Copier Dealer Moves Into Managed Services

    To remain in business as long as East Texas Copy Systems (ETCS), which was established in 1945, you have to be vigilant of industry trends and embrace change. During the 2008 recession, ETCS unquestionably demonstrated these abilities, first by recognizing that copier, printer and paper usage were on the decline. And, secondly, noting that if it wanted to remain relevant, it needed to become an expert in selling the systems and solutions that were replacing its former office staples.