BDR Articles

  1. How a PSA Commitment Led to 150% Revenue Growth
    9/19/2014

    In a recent blog, I talked about some of the common pitfalls VARs and MSPs run into with PSA (professional service automation) tools. One of the biggest pitfalls identified was “Using 10% of the application.” I recently spoke with Kory Lindersmith and Lonnie Ladwig, cofounders of Dakota Retail Technologies, two guys who can closely identify with this pitfall.

  2. Why Agility Equates To Longevity In Managed Services
    9/18/2014

    Earlier this month I attended the GFI MAX Customer Conference in Orlando. I continue to be amazed at the great nonpromotional educational content that’s shared at MSP events in general. This event was no exception. Indeed, during the keynote on day one, Dave Sobel, director of partner community for GFI, took the stage to talk about the value of MSPs and how they can be successful long term through stability and agility.

  3. What MSPs Can Learn From Chick-fil-A
    9/17/2014

    I love coming across quick, easy-to-follow advice for solutions providers. During a short presentation at the recently-held GFI MAX Customer Conference in Orlando, Tony Hayden, president of Sabre Networks, shared his thoughts on why an MSP should adopt many of the practices of restaurant chain Chick-fil-A. He believes the result would be a highly successful business. Here's what the restaurant does that can be applied to your business.

  4. Survey Reveals Lax Disaster Recovery Preparation
    9/16/2014

    When business is good and a company is performing at its optimum capacity, it’s easy for a company not to think about what they would do in the instance of a disaster. While organizations usually have a contingency plan in place if the power goes out or the fire alarm goes off, some are not ready for a natural disaster that prevents employees from making it to work for days — or even weeks — at a time.

  5. Supercharge Your Business With Standard Operating Procedures
    9/16/2014

    The managed services model is all about efficiency. If you’re currently on a break-fix model or not yet fully embracing services, an important step is going to be getting your business in order. At the recently-held GFI MAX Customer Conference in Orlando, Karl Palachuk, MSP and author, Small Biz Thoughts, talked about how standard operating procedures can help MSPs get organized, save time, and make more money. 

  6. Business Advice: Exhibit "Technology Humility"
    9/15/2014

    It’s easy for solutions providers to get caught thinking they’re smarter and better than their customers. However, just because you have more IT knowledge than your customers, doesn’t mean you’re better. Have some humility. That was the advice of Jason Etheridge, president and CEO of Logic Speak, who spoke at the recently held GFI MAX Customer Conference in Orlando. During his presentation on technology humility, he provided a handful of tips for solutions providers...

  7. Managed Services, Backup and Recovery, And Networking News From August 2014
    9/15/2014

    Each month, Business Solutions reports news on business in the channel. This month in Managed Services, Backup and Recovery, and Networking news, ESET launches solutions for small office security, Ingram Micro Adds EMC VNX deployment and voice and video readiness assessment services. Intronis enhanced its ECHOplatform with complete Bare Metal Restore, and Webroot introduces a new channel partner program. I

  8. GFI MAX Customer Conference: Day 1 Recap
    9/8/2014

    Day one of GFI's annual partner conference kicked off today in Orlando. Approximately 400 partners are in attendance, making this GFI's largest conference to date. Not only are there more people, but the education agenda appears to be hitting new heights as well. Following are my notes from the first part of the day. Notes from the breakout sessions will follow in the coming days.

  9. Rogue Apps: From Customer Headache To Recurring Revenue Boon
    8/15/2014

    I remember the days when IT admins so tightly locked down PC permissions that users couldn't change a printer setting, let alone install their own choice of applications. Of course, just 10 years ago, there weren't a whole lot of small specialized apps and there certainly weren't all the cloud apps we have today. Employees don't think they need permission to work smarter by installing apps like Dropbox on their computer. While users are more empowered than ever and have access to new productivity tools every day, an IT nightmare has been created -- rogue apps on the network. It might be worse than you think.

  10. 3 Tips For Beating Cloud Pricing Paralysis
    8/13/2014

    You put a lot of thought, research, and training into selecting your latest cloud service and you know that coming up with an attractive price is very important. But, don’t fall into the trap of analysis paralysis, warns Jason Etheridge, president and CEO of Logic Speak, an MSP that’s projecting 25% revenue growth this year, following last year’s 15% revenue growth over 2012. Etheridge offers the following three tips to those struggling with pricing their cloud/managed services...

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